LeadDesk to provide an integrated customer service solution for an enterprise in the energy industry
LeadDesk Oyj Press Release 23.12.2021 at 1.10 pm
LeadDesk Ltd Unofficial Translation of Press Release 23/12/2021 at 1.00 pm. In case the document differs from the original, the Finnish version prevails.
SaaS contact center software vendor LeadDesk has signed a new agreement to deliver a customer service solution for an enterprise in the energy industry. The agreement means that approximately 100 customer service agents of the enterprise will start using LeadDesk.
The overall value of the deal is approximately 750,000 EUR over a four-year period. The contract includes options for extending the contract period.
The customer service solution will be based on LeadDesk’s own omnichannel customer service system, SuperOffice’s ticketing system and Calabrio’s workforce management system. LeadDesk will integrate the systems together. The new cloud system replaces existing on-premise systems.
”We will provide a coherent package, where the tools needed in customer service are integrated together tightly. Data is seamlessly transferred between the different systems, so the overall solution built around LeadDesk will help customer service agents work more efficiently and provide management with better visibility of key metrics,” LeadDesk’s VP of Enterprise Sales, Mika Matikainen clarifies.
More information:
Olli Nokso-Koivisto, CEO, LeadDesk Oyj
+358 44 066 5765
olli.nokso-koivisto@leaddesk.com
Delivery:
Relevant media
Nasdaq Helsinki
www.leaddesk.com
LeadDesk in brief
LeadDesk is a fast growing and internationalizing software company, operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. In 2020, the company’s revenue was €13.8 million. The share of international license revenue was approximately 52% of total license revenue. LeadDesk’s shares are traded in the Nasdaq First North Finland market under the ticker LEADD. The company has offices in seven European countries. The LeadDesk cloud service is used by over 1,000 customers around the world. www.leaddesk.com