Päijät-Häme Joint Authority for Health and Wellbeing picks LeadDesk as their customer service solution provider

LeadDesk Plc Press Release 21.6.2022 at 1.50 pm

LeadDesk Plc Unofficial Translation of Press Release 21/06/2022 at 1.45 pm. In case the document differs from the original, the Finnish version prevails.

SaaS contact center software vendor LeadDesk will deliver a customer service solution to the Päijät-Häme Joint Authority for Health and Wellbeing. Central to the customer service solution for example a modern new callback system. The new system will integrate tightly with the switchboard service.

The overall value of the contract is approximately 1,280,000 EUR over a four-year period. The Päijät-Häme joint authority chose LeadDesk via a public tender.

“Like the Finnish Student Health Service deal we released earlier, the agreement with Päijät-Häme is a sign of our strong proficiency in serving the health and social services sectors. The customer service solution plays a critical role in assessing the need for treatment. The LeadDesk system is reliable and well-equipped to handle that demanding role,” comments Mika Matikainen, LeadDesk’s VP of Enterprise Sales.

"As I mentioned in our last business review, enterprise customers are a significant growth driver for us. Super great to see further evidence that our Enterprise strategy is paying off! We’ve also developed our delivery process to be enable faster implementations for Enterprise customers,” delights LeadDesk CEO Olli Nokso-Koivisto.
 

More information:

Olli Nokso-Koivisto, CEO, LeadDesk Plc

+358 44 066 5765

olli.nokso-koivisto@leaddesk.com

Delivery:

Relevant media

Nasdaq Helsinki

www.leaddesk.com

LeadDesk in brief

LeadDesk is a fast growing and internationalizing software company, operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. In 2021, the company’s revenue was €24.6 million. The international revenue share was approximately 61%. LeadDesk’s shares are traded in the Nasdaq First North Finland market under the ticker LEADD. The company has offices in seven European countries. The LeadDesk cloud service is used by ca. 1500 customers around the world.  www.leaddesk.com