Aberdeenshire selects CACI’s home care management solution
Aberdeenshire becomes first Scottish authority to introduce CACI’s inTOUCH mobile working solution for care workers on the move.
Over 2,200 service users and 700 home carers in Aberdeenshire, Scotland, are set to benefit from the award-winning mobile working tool, inTOUCH and care management system OfficeBase from CACI (www.caci.co.uk). Already in use across many major UK authorities, Aberdeenshire is the first in Scotland to implement the solution and is one of CACI’s largest deployments of the software to date. Aberdeenshire’s housing and social work service currently delivers 1.5 million home care visits each year, amounting to over 590,000 hours of support to its elderly and disabled citizens.
inTOUCH is an innovative mobile working solution designed specifically for care workers. It works with CACI’s OfficeBase scheduling module to deliver dynamic rosters direct to carers’ smart phones and returns electronically verified timesheets, reducing administrative costs and improving operational communications. Additional benefits include comprehensive lone worker safety, electronic mileage claims and capture of outcomes at the point-of-care.
Replacing an older system, inTOUCH and OfficeBase will support Aberdeenshire’s goal to modernise and streamline services. Helping home care co-ordinators to manage the delivery of care more effectively, inTOUCH will unobtrusively provide them with service verification and a real time view of where carers are located at any point in the day, notifying them about any problems or delays, so that they can re-schedule as appropriate. Carers’ working hours captured on the device can be relayed to payroll making the process easier to manage and ensuring that carers are paid accurately and in a timely manner.
With hundreds of home carers travelling across a wide geographical area throughout rural Aberdeenshire, the council needs a system that operates effectively and captures the information needed even when carers are out of a mobile phone signal area. As the inTOUCH application is installed directly on smart phone devices, carers can continue to use it even when they are offline.
Future phases will see an extension to monitoring of care at home services provided by external suppliers and the introduction of stakeholder portals to facilitate transparency and support flexible working initiatives.
Patricia Maclachlan, Aberdeenshire Council’s Head of Older People and Disabilities, said: “The introduction of these new systems demonstrates our continued commitment to efficiency and quality of care. inTOUCH and OfficeBase will help to save our carers’ precious time, cut down on the volume of routine paperwork that staff complete and ultimately free up more time for the most important part of our job – caring for people.”
Ollie Watson, Director, Care Provider Division, CACI, adds: “Following a rigorous tender process, we’re delighted to have been chosen by Aberdeenshire Council to fulfil their requirement for a modern, professional and future-proof care management system. We’ve been impressed from the start with Aberdeenshire’s enthusiasm and passion in ensuring they are investing in the best possible solution for their service, and we look forward now to helping the Council realise the benefits possible from our software.”
Local Authorities interested in enquiring about how inTOUCH and OfficeBase could help them can contact CACI on Tel: 020 8893 9039, email: careprovider@caci.co.uk or visit the website: www.caci.co.uk/careprovider.
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About CACI’s Care Provider Division:
CACI is theUK’s leading provider of software solutions for public, private and charitable care providers in residential, domiciliary and agency care. Its innovative care management software solutions enable organisations to optimise business processes, reduce administration and so increase spend on all important service provision. Its enterprise solutions are scalable and robust. Its products include:
OfficeBase Care Provider Management: developed to help managers of home care and care home providers to optimise their resources and to balance the operational needs of running their business with the provision of person-centric services. This fully integrated care management system is designed to manage the core processes around services, including user referral and care planning, carer matching and allocation and staff timesheet recording, through to contractual billing and staff pay. In each of these areas the software allows optimisation of business processes in order to achieve operational and financial objectives while satisfying care standards. inTOUCH Mobile Working: the first mobile homecare management software solution in the UK to address the needs of care providers working in the field. Deployed on 'smart phones', inTOUCH allows carers to download their specific service user schedules whilst also providing them with contextual information and prompts for each visit. As changes occur, such as abortive visits and staff sickness, these can be relayed immediately to the carer and vice versa. As a result, inTOUCH enables real time communication and full co-ordination with the OfficeBase Care Provider Management solution.
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