Gwynedd Council delivers bilingual care using CACI’s inTOUCH tool for mobile care workers
Gwynedd Council, winner of the 2011 Social Care Accolade for Improving Welsh Language Provision, has transformed its home care services with the help of inTOUCH from CACI (www.caci.co.uk) - a service optimisation and communications tool for local authorities employing mobile care workers. Gwynedd Council, which has used CACI's comprehensive care management software for several years, is committed to carrying out all business transactions in Welsh. To meet this goal, CACI worked with the Council to translate all care information in the software. As a result, Gwynedd's care workers, who use CACI's mobile solution, inTOUCH, to deliver care in the community, can now choose English or Welsh as their preferred language. This tool is the first of its kind and has transformed community social care by enabling bilingual care delivery.
Ollie Watson, Business Director at CACI comments: "With 69 percent of residents in Gwynedd speaking Welsh, this is a great example of a client challenging us to find a solution to a very real requirement. We're delighted that as a result our joint efforts have contributed to Gwynedd winning the Social Care Accolade for Improving Welsh Language Provision".
Ian Jones, Administration and Business Support Service Manager at Gwynedd Council added: "We are thrilled to have won the award for Improving Welsh Language Provision. It is fantastic to be recognised for our efforts in achieving quality home care services and to share our experience with other Councils".
By disseminating this example of innovative best practice across Wales, Gwynedd Council hopes to help raise care standards and Welsh language provision throughout the country.
About CACI’s Care Provider Division:
CACI is the UK’s leading provider of software solutions for public, private and charitable care providers in residential, domiciliary and agency care. Its innovative care management software solutions enable organisations to optimise business processes, reduce administration and so increase spend on all important service provision. Its enterprise solutions are scalable and robust. Its products include:
OfficeBase Care Provider Management: developed to help managers of home care and care home providers to optimise their resources and to balance the operational needs of running their business with the provision of person-centric services. This fully integrated care management system is designed to manage the core processes around services, including user referral and care planning, carer matching and allocation and staff timesheet recording, through to contractual billing and staff pay. In each of these areas the software allows optimisation of business processes in order to achieve operation and financial objectives while satisfying care standards. inTOUCH Mobile Working: the first mobile homecare management software solution in the UK to address the needs of care providers working in the field. Deployed on 'smart phones', inTOUCH allows carers to download their specific service user schedules whilst also providing them with contextual information and prompts for each visit. As changes occur, such as abortive visits and staff sickness, these can be relayed immediately to the carer and vice versa. As a result, inTOUCH enables real time communication and full co-ordination with the OfficeBase Care Provider Management solution.