Mandator Kazoo enhances efficiency and customer service with Web and IVR

Mandator Kazoo enhances efficiency and customer service with Web and IVR Customers at NTE, one of Norway's largest energy companies, can now check their electricity bills whenever they choose. Opening hours and long telephone waits are a thing of the past thanks to the Web and IVR solutions that Mandator Kazoo have developed. "Mandator has helped us become more efficient and at the same time offer our customers better service. We no longer need to process huge piles of forms since our customers can do things themselves over the Internet. I think that in the near future, this Web solution will take over most of the daily contact with our customers," says Andreas Mørkved, Marketing Manager at NTE. Customers can now, around the clock, report their meter readings, check their bills, report any problems or change their rates. Via the Internet, they can also notify NTE of a change of address, preview their next bill, and look at their payment and consumption records, which are presented both graphically and in tables. Customers get a much clearer picture of their electricity consumption, and this makes it easier for them to plan their future consumption. "Our customers' response to this is very positive. They feel that we have become much better at taking care of them. The time that customer support used to spend answering routine telephone enquiries can now be spent on giving expert advice," says Andreas Mørkved. For further information, please contact: Joakim Harging, Sales Manager, Mandator Telecom Tel.: +46 470 93 00, mobile +46 708 47 09 64 Niklas Flyborg, President/CEO, Mandator AB Tel.: +46 8 402 31 00, mobile +46 70 594 96 78 Andreas Mørkved, Marketing Manager, NTE Tel.: +47 74 15 02 00, mobile +47 91 73 74 99 ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/2000/03/14/20000314BIT00190/bit0001.doc http://www.bit.se/bitonline/2000/03/14/20000314BIT00190/bit0002.pdf