Merry Maids honors Newport News owners with Dallen Peterson award of excellence
NEWPORT NEWS, Va. – Merry Maids knows how difficult it is for busy families to keep their homes clean and just as important, how hard it can be to find cleaning help they can trust. Every year, the company honors a limited number of franchisees who embody Merry Maids values and go above and beyond the call of duty to give their clients the best in housecleaning, with the Dallen Peterson Award of Excellence.
The company is proud to announce that Don and Lorri Krance of Newport News are one of this year’s recipients. The award was recently presented at the Merry Maids annual convention held in Memphis earlier this winter.
This award is one of the highest distinctions a Merry Maids franchisee can earn. Out of more than 600 franchisees, it recognizes just five franchise owners who prove to best exemplify the highest quality in business operations, including customer and employee satisfaction. The award is named for the company’s founder, Dallen Peterson.
The Krances purchased the franchise in 1995 and say they were attracted to the brand for a variety of reasons.
“We were immediately drawn to the company’s core objectives – help people develop, excel with customers, grow profitably and honor God in all that we do,” said Lori Krance. “Additionally, we were looking for a business model that was service-oriented and focused on building relationships. We wanted to enjoy the work and know that it would result in financial security.”
Don Krance added that not only have his customers been great to him over the years, but he also has never experienced the kind of teamwork he has come to rely on with Merry Maids.
“I am so proud to be a part of such a collegial operation,” he said. “Not only is the support from the home office unparalleled, but the fellowship I enjoy with other Merry Maids owners across the nation is unlike anything you’ll find with other franchise-based organizations. It’s like having 24-hour consultants at your disposal. We’re always happy to share best practices with one another.”
Brent Armstrong, Merry Maids president, contends it is the Krance’s people skills that make the businesses so successful.
“Don and Lorri truly embrace the brand’s core values, which explains 15 years of positive customer experiences in Newport News,” he said. “They put their clients before everything else, and that’s the Merry Maids recipe for success. Don and Lorri honestly personify the ideals and vision Dallen Peterson had for Merry Maids when he started it all in 1979.”
About Merry Maids
Merry Maids is the largest home cleaning franchise network in the world, and cleans more than 300,000 homes in North America every month. Merry Maids is a part of the ServiceMaster® family of brands, which serves more than 10.5 million customers through market-leading commercial and residential service brands including Terminix, TruGreen, American Home Shield, AmeriSpec, Furniture Medic and ServiceMaster Clean. For more information on residential cleaning, visit the Merry Maids Web site at www.merrymaids.com or call 1-800-MERRYMAIDS.