New Technology Solves Retail’s Holiday Season Customer Service Flaws

Like a real-time customer service mind reader, new tool tells managers what’s wrong and how to fix it.SALT LAKE CITY, Dec. 27 – The holiday season is supposed to be a season of joy. But for many folks, gift shopping detracts from holiday cheer. Frustrating store layouts, absurd checkout lines and unknowledgeable seasonal employees plague retailers across the country. The customer’s voice is rapidly gaining power during this slow economy. To build loyalty, retail managers need to please every customer that walks through the door. If only they could read their customers’ minds. Recently