Mojo Helpdesk Now Integrates with Google Apps Including Gmail for Business
Users Can Easily Switch Between Applications
For Greater Convenience and Productivity
AUSTIN, TEXAS (September 16, 2010) Mojo Helpdesk – the helpdesk solution that makes it easy for organizations to provide outstanding customer support – now integrates with Google Apps, which includes Gmail for business, Google Docs, Calendar, Talk and more, enabling users to sign on once and then move seamlessly between applications with a single mouse click.
Mojo Helpdesk empowers customer support professionals at all types of organizations to take control and manage their entire helpdesk ticket process. The software-as-a-service solution allows organizations to centralize, assign and track customer and tech support requests. It also can be used for internal task management or anything that should not fall through the cracks. The exclusive “Mojo Number” rating feature gives users – individually and as an organization – real-time feedback from customers on how satisfied they are with their support experiences.
More than 2 million businesses use Google Apps, the reliable, secure, Web-based application suite with similar functionality to traditional office suites such as Microsoft Office and Apple iWork. Google Apps’ powerful, intuitive applications include Gmail, Google Groups, Google Calendar, Talk, Docs and Sites.
“We’re always looking for new ways to make work life simpler, more convenient and more productive for those who oversee the customer support function at their organizations, or who are in the trenches responding to customer issues,” said Daniel Guermeur, Founder and CEO, Mojo Helpdesk. “Developing integration between Mojo Helpdesk and Google Apps is just the latest example of that. It meets a critical, growing need, given Google Apps’ increasing popularity in the corporate world and it’s what our clients told us they wanted since many rely on Google Apps to run their businesses.”
Mojo Helpdesk clients and potential clients can learn more and set up the single sign-on integration in a matter of minutes by visiting the company’s Web page for Google Apps and following the prompts. Once the integration is enabled, all a user has to do to switch between any of the Google applications and Mojo Helpdesk is to click the “more” button at the top left of a Google application (e.g., Gmail) and Mojo Helpdesk will appear in the drop down list.
A Google Apps account, which is free with the Google Apps Standard Edition, is required for adding any functionality from Google Apps Marketplace. Google Apps Marketplace offers products and services designed for Google users, including installable apps that integrate directly with Google Apps. Installable apps are easy to use because they include single sign-on and Google's universal navigation.
About Mojo Helpdesk
Mojo Helpdesk helps all types of organizations easily provide outstanding customer support and retain customers for life. The company’s innovative help desk ticket tracking software enables users to easily and affordably take control over the entire ticket management process. The solution’s exclusive “Mojo Number” rating feature provides users with real-time feedback from customers on how satisfied they are with their support experience. Users of Mojo Helpdesk include a wide range of companies, nonprofits and governmental organizations, among them, Gemalto, Heart & Vascular Institute of Texas, Harvard University’s Department of Economics, Hess Corporation, Paul Mitchell Schools, Razorfish Edge, Toshiba Business Solutions, Trenton Public Schools, University of Maryland and WNYC Radio. Mojo Helpdesk is a product of Metadot Corporation.
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For more information, contact:
Susan Tull, 512.577.2956
susantull@aol.com
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