Transparency and trust issues highlighted again

Following more negative headlines last weekend about the payday lending market, we focus on the importance of transparency, trust and great customer service. It’s now over a year since the Financial Conduct Authority (FCA) became responsible for the regulation of the ‘payday lending’ market. Plenty has happened in that year and it’s good to see that after what seemed like a constant stream of negative headlines, a lot is happening to bring control and clarity to the industry. It’s certainly not all doom and gloom that some would try to have you believe; see our previous article ‘