Support for Online Service Programs Growing
Leading energy company reports excellent customer response to new programs
Stamford, CT – February 16, 2011 – In today’s fast-paced high-tech world many companies are looking to use technology to make life simpler and more convenient for their customers. If MXenergy’s new online customer service programs are any indication, customers are highly appreciative.
MXenergy, one of the nation’s leading independent energy providers, now offers multiple online services; including online bill pay, setting up payment arrangements, and checking electric and gas usage and on current rates. The response from consumers has been highly positive with a record number of customers now enrolled in MXenergy’s online applications.
“We’re seeing this program grow by leaps and bounds,” says Kimberley Helm, MXenergy Senior Manager of Compliance and Customer Resolution. “Clearly customers are finding our online services convenient and easy to use.”
Customers can pay their monthly bill online through automatic withdrawal from their checking account or by using their major credit cards in the new recurring payment option, in addition to multiple other services. Helm says she expects the program to only continue to grow.
“Of course our first priority is financial security and customers can rest assured that all online bill paying is done safely and securely,” says Helm. “As more of our customers become aware of the online services available to them, I expect the enrollment numbers to continue to skyrocket.”
Information about online bill pay and all other online customer service applications through eServices is available at www.mxenergy.com.
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About MXenergy
MXenergy is one of the fastest growing retail natural gas and electricity suppliers in North America, serving approximately 500,000 customers in 41 utility territories in the United States and Canada. For over 11 years, the company has provided millions of customers with a choice in how they purchase energy to run their homes and businesses. Founded in 1999 to provide natural gas and electricity to consumers in deregulated energy markets, MXenergy helps residential customers and small business owners control their energy bills by providing both fixed and variable rate plans. MXenergy is committed to best practices in environmental conservation, supporting local communities through various outreach programs and is a member of the Chicago Climate Exchange. For more information MXenergy please visit www.mxenergy.com.
CONTACTS:
Marjorie Kass (203) 356-1318 ext. 7801
Managing Director
mkass@mxenergy.com
Laurel O'Connor (209) 782-7212
NorthStar Media Management LLC
laurel@northstarmediamanagement.com
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