NelsonHall launches Social Media Outsourcing program
At last, objective analysis of Social Media Outsourcing opportunities & vendor capability
In his recent report, 'Targeting Outsourced Social Media Services', NelsonHall's Thomas Whittle uncovers the facts and real state of affairs in Social Media services on a Business to Business level. While the current market for social media outsourcing is at an embryonic stage, the market still presents a significant opportunity for both user organizations seeking to enhance their market standing and take advantage of new sales opportunities, and customer management services vendors. In its recent market analysis of Social Media Services it became apparent that, "... while the market is currently led by monitoring services, there is a move towards wider use of outsourced social media services in customer service cost reduction & deflection, brand management, sales, and specific product & service development".
Making sense of the Social Media rollercoaster has becoming increasingly challenging with breath taking claims and market valuations skewing the potential for businesses to get involved directly or employ an outsourcer. Using its unparalleled BPO research expertise NelsonHall’s Social Media Outsourcing program is designed to present the facts of social media outsourcing in its usual objective and insightful style. Clients of the program are able to speak directly to a team of analysts and have access to all its Social Media Outsourcing market analyses, vendor assessments, case studies and on-going news coverage on the topic.
About NelsonHall
Founded in 1998, NelsonHall is a leading analyst and advisory firm relying on an evidence-based approach to market and service provider assessments, with an unrivalled BPO knowledge covering an extensive range of business processes and industry sectors.
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Founded in 1998, NelsonHall is a leading analyst and advisory firm with an evidence-based approach to market and service provider assessments, with an unrivalled BPO knowledge covering an extensive range of business processes and industry sectors.
We work closely with our clients to create a value-based relationship using our BPO expertise to act as a trusted advisor, providing answers and making business sense of the complexity and challenges faced by both service buyers and service providers within the global outsourcing market.
We take your investment with us seriously. We know that the stakeholders within your organization expect to see a return on their investments and be able to see a tangible benefit. Our methodology is rigorous and based on many in-depth interviews with both the buy-side and the sell-side of the markets we monitor. No secondary interviewing from offshore is permitted as we strongly believe that the NelsonHall approach ensures that our market analyses are grounded in reality, and are rich in both market data and market insight. We provide exactly the kind of information and support that narrows the risk of decision making in complex sourcing environments.
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