NH Learning BPO Market Analysis

NelsonHall pubishes its 2012 Learning BPO studyNelsonHall’s Learning BPO Market Analysis shows that companies are once again investing in learning, but it is still not at pre-recession levels, due to continued uncertainty and cost concerns. There is still an appetite for full Learning BPO contracts, but it is selective Learning BPO that continues to increase across all learning towers, led by content development due to the conversion of Instructor-Led Training (ILT) to e-learning. For the first time e-learning, including VLT (Virtual-Led Training) now exceeds ILT, particularly for quick