Neste IT systems affected by a hardware failure in service provider’s data center - Neste has continued fuel deliveries

Neste Corporation, Press Release, 15 October 2019 at 11:45 a.m. (EET)

Yesterday we announced that an information system failure has occurred in our business operations. 

Based on further investigation, there has been a hardware failure in our service provider’s data center in Finland. Production operations continue normally and safely, and we have been able to continue fuel deliveries. 

A dedicated task force in collaboration with external partners is working intensively to restore all impacted IT systems to normal condition as soon as possible. 

We will provide an update on the situation when further information is available.

Neste Corporation

Susanna Sieppi
Vice President, Communications (act.)

Further information: Marko Pekkola, EVP, Oil Products and Panu Kopra, EVP, Marketing & Services. Please contact Neste’s media service, tel. +358 50 458 5076 / media@neste.com (weekdays from 8.30 a.m. to 4.00 p.m. EET)  

Neste in brief

Neste (NESTE, Nasdaq Helsinki) creates sustainable solutions for transport, business, and consumer needs. Our wide range of renewable products enable our customers to reduce climate emissions. We are the world's largest producer of renewable diesel refined from waste and residues, introducing renewable solutions also to the aviation and plastics industries. We are also a technologically advanced refiner of high-quality oil products. We want to be a reliable partner with widely valued expertise, research, and sustainable operations. In 2018, Neste's revenue stood at EUR 14.9 billion. In 2019, Neste placed 3rd on the Global 100 list of the most sustainable companies in the world. Read more: neste.com