Leading customer service company expands with solution from NetCom company
Leading customer service company expands with solution from NetCom company The market for Call Centers is growing very fast i Scandinavia and an increasing number of companies and organisations choose to improve the quality in their customer relations with the help of this new technology. Transcom AB, which is one of the leading service companies in Scandinavia in the segment of customer relations, is now expanding its operations in Denmark with a solution from NatTeknik, a wholly owned subsidiary of NetCom Systems. The solution from NatTeknik is based on Lucent Technologies communication servers with advanced features specially adapted for Call Centers. Lucent Technologies is a world leader of Call Centers with a market share of more than 40 percent in Europe. Transcom AB has specialized in outsourcing customer service for companies and organisations. It has 1100 employees in Scandinavia including the subsidiaries in Denmark and Norway. Transcom is also present in Germany, Holland, Luxemburg and the USA. For more information please contact NetCom Media Service: +46 8 5626 4626. NetCom Systems AB was founded in 1993 and is the leading alternative provider of telecommunications services in Scandinavia. The group is engaged in the GSM cellular-telecommunications industry, operating under the brand names of, Comviq GSM AB, in Sweden and its listed affiliate, NetCom ASA, in Norway. In the business areas of public telecommunications and data communications services, the group operates under the brand names of, Tele2 AB, in Sweden and its subsidiaries Tele2 A/S in Denmark and Tele2 Norge AS in Norway. The group also operates in the cable-TV service sector. The Company is listed both on Stockholm Stock Exchange and on Nasdaq Stock Market under the symbol NECSY. ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/1998/09/02/19980902BIT00140/Transcom1eng.pdf http://www.bit.se/bitonline/1998/09/02/19980902BIT00140/Transcom1eng.doc