NatTeknik strenghtens its position on call center market by signing an agreement

NatTeknik strengthens its position on the call center market by signing an agreement with Quintus Corporation NatTeknik, a wholly owned subsidiary of NetCom Systems, has made an agreement with Quintus Corporation concerning Quintus´call center solutions. The agreement is a result of the rapid increase in demand for call center systems which make it possible for organisations and companies to communicate efficiently with its customers. Quintus offers enterprise wide software-based call center solutions with a strong focus on customer service in integrated telephony and computer environments. The Quintus product is an integrated solution which gathers and manages customer information, activities and relations via e-mail, facsimile, World Wide Web and advanced telephony systems. Besides applications the solution also embraces functions which integrate voice and data and route calls where they are best taken care of. "Since call centers are influenced by both telecom and computer markets it was important that we found a partner who can handle both of these technical areas. Besides its presence throughout Scandinavia, NatTeknik, together with Datametrix, meets all of the criteria we expect from a business partner", says Mark Payne, vice president of international operations at Quintus Corporation. NatTeknik has a thorough competence as integrator of call center solutions. By cooperating with leading vendors of call center technology the company can offer complete solutions. Datametrix has a long and thorough competence in the datacom area. "Quintus puts its focus on call center solutions. This coincides very well with our own efforts in the call center area. Both Datametrix and Quintus cooperate with Lucent Technologies who is a very important part of our call center strategy", says Terje Andreassen, managing director of both NatTeknik and Datametrix. Quintus Corporation is a leader in offering innovative call center products and services that help businesses develop, acquire, and retain loyal customers. By bringing together call center consulting services, software applications for customer relationship management, and Computer Telephony Integration (CTI) software into a single offering from one company, Quintus provides businesses with "one-stop shopping" for their customer management solutions. Quintus' vision has been acclaimed throughout the call center industry. Quintus solutions are used by companies around the world, including DHL , Reuters, Swiss Bank Corporation, Siemens AG/SBS and Motorola. For more information please contact NetCom Media Service: +46 8 5626 4626. NetCom Systems AB was founded in 1993 and is the leading alternative provider of telecommunications services in Scandinavia. The group is engaged in the GSM cellular-telecommunications industry, operating under the brand names of, Comviq GSM AB, in Sweden and its listed affiliate, NetCom ASA, in Norway. In the business areas of public telecommunications and data communications services, the group operates under the brand names of, Tele2 AB, in Sweden and its subsidiaries Tele2 A/S in Denmark and Tele2 Norge AS in Norway. The group also operates in the cable-TV service sector. The Company is listed both on Stockholm Stock Exchange and on Nasdaq Stock Market under the symbol NECSY. ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/1998/09/21/19980921BIT00150/QuintusAAeng.pdf http://www.bit.se/bitonline/1998/09/21/19980921BIT00150/QuintusAAeng.doc