Oracle improves customer relations in Sweden with Call Center solution from NätTe

Oracle improves customer relations in Sweden with Call Center solution from NätTeknik By using so called Call Centers companies and organisations can dramatically improve the quality and cost efficiency in their relations with customers. One of the world leading software companies, Oracle Corp., is changing its telecom environment to better support its business. As a part of this work Oracle in Sweden has invested in a Call Center solution from the NetCom Systems owned company NätTeknik, one of few players on this fast growing market. The solution from NätTeknik is based on Lucent Technologies communication servers with advanced features specially adapted for Call Centers. Lucent Technologies is a world leader of Call Centers with a market share of more than 40 percent in Europe. Oracle Corporation is the world's leading supplier of software for information management, and the world's second largest software company. With annual revenues of $7.1 billion, the company offers its database, application server, tools and application products along with related consulting, education and support services, in more than 140 countries around the world. Oracle Svenska AB is a wholly owned subsidiary with an anual turnower of $0.617 billion. For more information please contact NetCom Media Service: +46 8 5626 4626. NetCom Systems AB was founded in 1993 and is the leading alternative provider of telecommunications services in Scandinavia. The group is engaged in the GSM cellular-telecommunications industry, operating under the brand names of, Comviq GSM AB, in Sweden and its listed affiliate, NetCom ASA, in Norway. In the business areas of public telecommunications and data communications services, the group operates under the brand names of, Tele2 AB, in Sweden and its subsidiaries Tele2 A/S in Denmark and Tele2 Norge AS in Norway. The group also operates in the cable-TV service sector. The Company is listed both on Stockholm Stock Exchange and on Nasdaq Stock Market under the symbol NECSY. ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/1998/08/28/19980828BIT00300/Oracle1eng.pdf http://www.bit.se/bitonline/1998/08/28/19980828BIT00300/Oracle1eng.doc