EZITRACKER MEASURES UP TO OLDHAM COUNCIL’S REQUIREMENT FOR ELECTRONIC CARE MONITORING
One of the latest local authorities to adopt Ezitracker for their electronic care monitoring requirement, Oldham Council has seen greatly enhanced management control of their domiciliary care with major improvements in both care efficiency and service delivery along with better value for money.
2 December 2014 – With a background that appointed independent care providers were paid on the basis of commissioned and not actual delivered care, Oldham Council made the decision to adopt electronic care monitoring (ECM) to verify service delivery, get better value for money and benefit from greater knowledge of how individual providers are performing.
After evaluating alternative systems, Oldham chose an integrated solution from Ezitracker Ltd (formerly Panztel), and with an extended period of use the council has seen greatly enhanced management control of domiciliary care with major improvements in both care efficiency and service delivery along with better value for money.
Inevitably there were some initial reservations to adopting ECM from their many independent care providers, as Michelle Hope, Planning and Commissioning Manager at Oldham Council, comments, “This was to be expected as it meant a significant change to their working practices; however most of the providers saw the bigger picture and appreciated that with ongoing budget constraints the council had to get better value for money. They recognised that payments needed to be made based on actual delivery and not simply commissioned levels, as this was simply no longer viable.
“And having used Ezitracker for a while our providers are now fully supportive – they recognise and value the benefits for people, to us and indeed to themselves.”
John Moore, Managing Director of Ezitracker Ltd, comments, “The positive experience of Oldham Council shows why local authorities up and down the country are adopting Ezitracker. It means care workers operating alone in a domiciliary setting every day can be monitored to verify service delivery, avoid possible service breakdown and offer a safeguard for the well-being of staff working alone. Ezitracker seamlessly integrates into social care systems, fully automates invoicing, matches planned to actual visits, simplifies the arbitration and payment process and results in major savings with greatly improved service levels.”
Michelle Hope concludes, “We have been really pleased with the smooth and trouble-free way that Ezitracker integrated with our in-house systems. It has given us far more knowledge of how care is delivered by individual providers, with in-depth and detailed analysis now immediately available across a whole host of key delivery benchmarks. Manually based procedures such as timesheets have been eliminated; payment arbitration issues greatly improved and care scheduling has been made easier and more efficient.”
For more information about Ezitracker go to: http://www.ezitracker.com.
Ends
Issued on behalf of Ezitracker Ltd by Next Step Marketing Ltd
Media enquiries to: Heather Lambert
Tel: 44 (0)1256 472020
Fax: 44 (0)1256 471010
Email: heather@nextstepmarketing.co.uk
Note to Editors
Ezitracker is the market leading remote workforce management service used by local authorities, independent care providers, facilities management/cleaning companies and other organisations that employ large numbers of field-based staff. The service delivers a competitive advantage to users by transforming the management and control of site based workers, leading to improved service delivery, better productivity and significant cost efficiencies.
In addition to the UK, Ezitracker have overseas operations in Australia and New Zealand.
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