HEATING HELPLINE WELCOMES NEW TRUSTMARK SMARTPHONE APP

The Heating Helpline has welcomed the introduction of a highly innovative smartphone ‘app’ by TrustMark, the Government endorsed scheme that helps direct consumers to reliable, reputable tradespeople.  The free app works with all popular smartphone operating platforms and helps consumers ask tradespeople the right questions when they are discussing prospective work on or around their home.

8 May 2013 – Heating Helpline (www.heatinghelpline.org.uk), the free consumer advice service on all aspects of heating and energy saving in the home, has welcomed the introduction of a highly innovative smartphone ‘app’ by TrustMark, the Government endorsed scheme that helps direct consumers to reliable, reputable tradespeople.  The free app works with all popular smartphone operating platforms and helps consumers ask tradespeople the right questions when they are discussing prospective work on their home.

Using the free app homeowners can:

  • Generate an instant record of a conversation with a tradesman in 11 easy steps;
  • Be prompted to ask the right questions when a tradesman is in their home and may be quoting for a job;
  • Record what is agreed by adding text, photos and record brief audio notes;
  • Get advice and tips at every stage, which will help the homeowner know what to look out for and their consumer rights;
  • Email a copy of the conversation between them and the tradesman – thus creating a record which could help avoid disputes later on, or be contractually very helpful if a dispute should arise;
  • Keep copies of previous conversations for all repair, maintenance and improvement jobs in or around their home.

Blane Judd, Chief Executive of B&ES (the Building & Engineering Services Association) who operate the Heating Helpline, comments, “We welcome the introduction of this clever and useful smartphone app developed by TrustMark – it acts as an easy-to-follow checklist to help homeowners ask the right questions of any tradesman they are considering employing to undertake home improvement work on or around their property.

“Providing the capability to add notes on their conversation as well as photographs; once a job has started it will also help the homeowner keep an accurate record of how the job progresses and avoid any misunderstandings – it’s a really good way of helping ensure the job is completed to the homeowner’s complete satisfaction”.

TrustMark is the only trades competence scheme that is officially endorsed and approved by the Government.  By employing the services of TrustMark registered traders, homeowners can have complete confidence that listed businesses are competent, have the right insurances and qualifications and that their work is regularly inspected.

The new app can be found by searching for ‘trustmark’ in your phone’s app store.  More information on the app can be found at:  www.trustmark.org.uk/apps including a video explaining how it works.

Ends

Issued on behalf of the Building & Engineering Services Association (B&ES) by Next Step Marketing Ltd

Media enquiries to:  Heather Lambert.  Tel:  44(0)1256 472020;

Fax:  44(0)1256 471010; E-mail:  heather@nextstepmarketing.co.uk

Notes to editors

Since its formation in 1904, B&ES, the Building & Engineering Services Association (formerly the HVCA) has represented the interests of companies engaged in a wide range of building and engineering services including domestic heating and renewable technologies.

B&ES members are subject to regular, third-party inspection and assessment of their technical competence and commercial capability, carried out by an independent certification body at least every three years.

B&ES members who undertake gas installations are registered with Gas Safe – the gas safety watchdog body – and are also members of TrustMark, the Government-endorsed scheme designed to direct customers towards reliable tradespeople.

B&ES operates the Heating Helpline (http://www.heatinghelpline.org.uk) to provide consumers with free, impartial advice on every aspect of home heating.

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About Us

Next Step Marketing (NSM) is a marketing and communications agency based in north Hampshire. The business is headed up by Denzil Lee. Prior to setting up NSM Denzil spent 11 years as Director of Marketing for National Boat Shows Ltd (London Boat Show & Southampton Boat Show) and before that held other senior sales and marketing roles with two FTSE 100 PLCs. He has been a member of The Chartered Institute of Marketing since 1992, gaining Chartered Marketer status in June 1999. In November 2006 he was made a Fellow of the Institute. Since 1992 he has also been a member of The Marketing Society. We have worked across many different sectors with extensive experience of both consumer and B2B campaigns.

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Quick facts

The free app works with all popular smartphone operating platforms and helps consumers ask tradespeople the right questions when they are discussing prospective work on their home.
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TrustMark is the only trades competence scheme that is officially endorsed and approved by the Government.
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The new app can be found by searching for ‘trustmark’ in your phone’s app store.
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Quotes

We welcome the introduction of this clever and useful smartphone app developed by TrustMark.
Mr Blane Judd, B&ES Chief Executive
It’s a really good way of helping ensure the job is completed to the homeowner’s complete satisfaction.
Mr Blane Judd, B&ES Chief Executive