Leading provider of domiciliary care services in the North West turns to Panztel for a ‘local solution’
Major provider of homecare services to local authorities in the North West turned to Panztel to help them manage a 750 strong team delivering over 20,000 hours of homecare per week.
7 October 2011 – Local Solutions, a leading provider of homecare services to several local authorities in the Merseyside and Greater Manchester region, employing over 750 staff, has established a strong reputation for improving the quality of life for vulnerable and excluded people in the region. But Local Solutions faced the principal problem common to most providers of homecare services: how to manage a large team of care staff who predominately work alone, out in the community, with minimal supervision. As Local Solutions grew so too did their management challenges, not least of which being the sheer complexity of delivering nearly 25,000 hours of commissioned homecare per week. Following a competitive tender procedure, Local Solutions appointed Panztel with their eziTracker service to improve service delivery, increase efficiency and safeguard the organisation’s lone working community care workers.
EziTracker uses the telephone network and data capture technology to provide real time information on the whereabouts of social care workers, enabling management to fully and effectively monitor remote staff. It will also alert management to any service breakdown, whilst safeguarding care workers.
Paula Bell, Senior Operations Manager for Local Solutions, commented, “Choosing eziTracker was a relatively straightforward decision – its functionality and flexibility were far ahead of rival systems. We liked the integrity of the eziTracker service and the fact that actual attendance details couldn’t be altered by manual adjustments from the office, as with other systems.
“Since adopting eziTracker we have experienced a huge improvement in the efficiency of our processes, resulting in significant cost savings. A major, but not surprising, benefit is the much improved planning and allocation of care worker resources, with more productive work patterns and visit cycles. The eziTracker monitoring enables automated matching and verification, removing the need for manual processing of timesheets. This alone has led to huge time savings in invoice and payroll processing”.
Concluding, Paula Bell said, “EziTracker has taken a lot of our anxiety away. There’s no more keeping your fingers crossed hoping everyone gets their homecare service as planned. The eziTracker service has delivered all the anticipated benefits – and more – and we’re absolutely delighted with the results”.
Local Solutions are now successfully using eziTracker as an aid for securing more homecare contracts. Satisfying the verification requirements now being stipulated by an ever-increasing number of local authorities, the early adoption of eziTracker demonstrates the organisation’s commitment to providing high service levels and robust safeguards for their lone-working care staff.
For more information about eziTracker hm contact Panztel on 0845 453 4156 or visit: http://www.panztel.com.
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Issued on behalf of Panztel (UK) Ltd by Next Step Marketing Ltd
Media enquiries to: Heather Lambert
Tel: 44 (0)1256 472020
Fax: 44 (0)1256 471010
Email: heather@nextstepmarketing.co.uk
Note to Editors
Established in 1998, the Panztel Group has separate trading companies in each of its key geographical markets: Australia, New Zealand and the UK. All the companies supply and support the same key branded services: eziTracker, eziTracker hm and Loneworker Companion. Local authorities currently make up the biggest sector of registered users of Panztel services. Most of the demand comes from Adult Social Services departments where Panztel provide an invaluable service in the monitoring and safeguarding of domiciliary care staff.
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