Panztel win Cumbria County Council contract for electronic monitoring of homecare support
Cumbria County Council have become the latest local authority to award Panztel with a contract to provide electronic verification of homecare service provision. Cumulatively over 50 local authorities have now adopted Panztel’s market leading eziTracker service.
17 August 2012 – Cumbria County Council have become the latest local authority to award Panztel with a contract to provide electronic verification of homecare services. The majority of local authorities around the UK now contract out homecare (also called social or domiciliary care) services to independent service providers, many being charities operating in a local area. In Cumbria’s case that support at home is being delivered by almost 50 different organisations to nearly 4000 recipients, 2800 of whom are aged over 65.
As has become increasingly the norm, Cumbria wanted some form of electronic verification of service provision. Already in use by over 50 local authorities around the UK, Panztel’s eziTracker is the clear market leader with a proven track record.
Based on the latest technology available for this type of monitoring of remote staff, eziTracker will help Cumbria save money and deliver a better service. Other benefits include alerting management to any service breakdown whilst safeguarding care workers.
The eziTracker service uses the telephone network and data capture technology to provide real time information on the whereabouts of social care workers, enabling management to fully and effectively monitor the remote staff employed by independent home care providers.
Commenting on the award of this contract, Jonathan Hudson, Managing Director of Panztel (UK) Ltd, said, “In the last few years there have been too many incidents – some well documented in the media – where council funded care has broken down leading to disturbing cases of neglect of the elderly and vulnerable. With the cutbacks to local authority funding in the last two years, councils have also rightly placed greater emphasis on electronic proof for the provision of domiciliary care that is now contracted out to independent home care providers.
“It is for precisely these reasons that more enlightened local authorities are adopting the very latest electronic monitoring technology so that management can fully and effectively monitor the remote staff employed by independent home care providers. With such technology in place care workers operating alone in a domiciliary setting every day can be monitored to verify service delivery, avoid possible service breakdown and offer a safeguard for the well-being of staff working alone. Local authorities that have already adapted our eziTracker system have found that there is a significant improvement in service levels whilst overall costs come down.”
For more information about eziTracker hm contact Panztel on 0845 453 4156 or visit: http://www.ezitrackerhm.com.
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Issued on behalf of Panztel (UK) Ltd by Next Step Marketing Ltd
Media enquiries to: Heather Lambert
Tel: 44 (0)1256 472020
Fax: 44 (0)1256 471010
Email: heather@nextstepmarketing.co.uk
Note to Editors
Established in 1998, the Panztel Group has separate trading companies in each of its key geographical markets: Australia, New Zealand and the UK. All the companies supply and support the same key branded services: eziTracker, eziTracker hm and Loneworker Companion. Local authorities currently make up the biggest sector of registered users of Panztel services. Most of the demand comes from Adult Social Services departments where Panztel provide an invaluable service in the monitoring and safeguarding of domiciliary care staff.
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