Hurt locker: Why the US and UK need more parcel lockers urgently

International courier ParcelHero says more drop boxes will reduce emissions and improve serviceFailed home deliveries have an environmental and social impact, says global courier ParcelHero . The e-commerce specialists say that, on average, 12% of parcels are not delivered when expected or are ‘carded’. This usually means a second delivery attempt, or the customer having to visit a parcels depot: both results create unnecessary journeys. ParcelHero’s David Jinks MILT says: ‘Parcel lockers are the obvious solution to the