Delivery experts wish retailers many fewer unhappy returns

Fastlane International warns misguided sales tactics are undermining success of home deliveriesThe growth in home deliveries has cut car journeys, eased congestion and lowered emissions, visitors to Multimodal 2015, the UK’s largest freight and transport event, heard this week. However, global couriers Fastlane International  warned that the escalating level of customer returns is threatening to undermine the environmental benefits of internet shopping. Speaking at Multimodal 2015, held at Birmingham’s National Exhibition