The hidden cost of poor deliveries is over £5,300 per lost customer, reveals ParcelHero

International courier reveals the true price of using budget carriersFailed and poor quality deliveries captured the headlines over Christmas, as a number of budget delivery companies failed to deliver on time, or left items in bins and hedges. Now online parcel delivery company ParcelHero  reveals that these deliveries could cost internet retailers at least £5,300 for every customer that defects to another site. ParcelHero Head of Public Relations David Jinks MILT says: ‘IMRG research revealed failed and delayed deliveries cost the UK economy £771 million and