The Advantages of Moving Your Call Center to the Cloud

An interview with Ernie Megazzini, Vice President, Cloud Strategy, CoreMatrix, and Ryan McGraw, Service Cloud Practice Lead, CoreMatrixQ: What do you mean by implementing a customer service and support center in the cloud? EM: Simply said, it's a significant improvement in customer service through new age manner and ways. The world is changing and customers are demanding better service than ever before. In the past, when they had problems with a new car, they had to go to the dealership and talk with a car salesperson. If something broke, and they needed to do a return, in most cases,