Meta4 UK launches Customer Charter for UK customer base

Meta4 UK launches Customer Charter for UK customer base To reinforce its long-term commitment to providing the highest level of customer service, Meta4 UK announces today its Customer Charter. The Charter is a guarantee to all its existing and future customers that Meta4's first priority is client satisfaction. As the Human Resources and Knowledge Management markets become more sophisticated with the introduction of web-based solutions and ESS, customers are increasingly expecting higher levels of service. In response to this, Meta4 UK is launching its Customer Charter to reassure customers of the high level of support they will continue to receive. Meta4 believes that customer service is much more than resolving problems as they arise. Clients' first concerns when installing software is return on investment and so the Charter provides a commitment to understand customers' business objectives so that Meta4 can provide the most appropriate solutions. Additionally, the Charter focuses on issues of training and ensuring that users maximise the lifetime of existing software to protect investment. Ann Fitzpatrick, Managing Director of Meta4 UK comments: "The Charter is designed to point out that our role is one of a long-term partner. We aim to maximise the lifetime of any software that we have installed so that our customers can improve their return on investment. We pride ourselves on giving the highest service possible. However, customer service isn't just about being there when problems occur, it's about providing training and advising our clients on how best to use their HR and KM solutions to ensure that their business objectives are met." Meta4 UK Customer Charter Meta4 commits to · Ensure support staff are available 24 hours a day during the office week. · Ensure the knowledge and experience of its staff is sufficient to handle any level of enquiry from our customers. · Understand our customer's business objectives to ensure appropriate and quality consulting services are provided. · Provide the most appropriate technology solutions to enable our clients to fulfil their business objectives. · Train relevant customer staff to use the solutions we provide efficiently and effectively. · Continue supporting and maintaining our product sets, including PeopleNet HR and Payroll, KnowNet Knowledge Management solution and the Solution Series /ST® HR and Payroll product. · Enable all customers to fully exploit the functionality of the products to their greatest advantage. · Continue to promote and support the Cyborg brand. -ends- About Meta4 Meta4 is one of the world's leading providers of software applications to manage human capital. Meta4 supports competitive positioning in the knowledge-based world and the development of a knowledge-based workforce. Meta4 was founded in 1991 and since then the company has gained an international reputation for its web-based Payroll, Human Capital, and Knowledge Management applications. These applications are used by more than 900 customers in thirteen countries on three continents, and support and pay approximately four million people. Meta4 N.V is listed on the NASDAQ Europe (MFOR) exchange since 1999. For more information visit the Meta4 web site at www.meta4.com For further information please contact: Brenda Bell Jo Brice / Simon Manley Meta4 UK Limited Financial Dynamics Central Court Holborn Gate Knoll Rise 26 Southampton Buildings ORPINGTON LONDON BR6 0JA WC2A 1PB Tel: 01689 827011 Tel: 020 7269 7246 Fax: 01689 836477 Fax: 020 7242 8463 Email: info@meta4.co.uk Email: jo.brice@fd.com www.meta4.com ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/03/06/20020306BIT00520/wkr0001.doc http://www.waymaker.net/bitonline/2002/03/06/20020306BIT00520/wkr0002.pdf