red letter days create new 'customer services director'

RED LETTER DAYS CREATE NEW 'CUSTOMER SERVICES DIRECTOR' Red Letter Days, the UK's Number One Experiences Company, has appointed Michael Anderson as Customer Services Director - a new role created as part of Red Letter Days commitment to being the best in the Experiences Industry. Officially recognised as the leading Experience company, (Activity Days Out Report, Mintel, October 2001), Red Letter Days has appointed Michael in this role as they see their business continue to grow. Michael Anderson joins Red Letter Days on 29 May. He previously worked at Virgin Energy as General Manager for Major Projects. Prior to this, Michael was Head of Customer Services at Onstar Europe, a subsidiary of General Motors Company where he was responsible for customer service, telesales, end user and dealer support. At Onstar Michael established and maintained a European Customer Service Facility across 19 European countries. Michael has also worked for Cable and Wireless and Thomas Cook, with responsibility for customer service and call centre operations. Simon Vincent, CEO at Red Letter Days, said: "It is important that we constantly review every area of our business to ensure we continue to offer the best possible service. "As the amount of daily customer enquiries increase, we need to adapt to maintain our premium service. The appointment of a Customer Services Director means we, as a business, can be confident that we offer a first- class service to all of our customers every time they call. "This is another significant milestone in the development of Red Letter Days and further indication of our determination to be the best." ENDS For Further information please contact Karina Aguirre at Staniforth Communications on 0207 940 7994 or email karina.aguirre@staniforth.co.uk ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/05/30/20020530BIT01820/wkr0001.doc http://www.waymaker.net/bitonline/2002/05/30/20020530BIT01820/wkr0002.pdf