The CPP Group creates 400 jobs in Tamworth

THE CPP GROUP CREATES 400 JOBS IN TAMWORTH York based provider of assistance products and services, The CPP Group, has announced that it is opening a customer contact centre in Tamworth with the creation of 400 jobs for the area. The CPP Group currently employs 800 staff at their headquarters in Holgate Park. The opening of this new contact centre will enable the company to continue to grow its telemarketing business. A small number of York based employees will be involved in the setting up of the new centre to ensure that it is fully operational by June 2002. The telemarketing agent positions will provide an opportunity for people both with and without telemarketing experience to work at one of the fastest growing companies in the UK and will provide an opportunity to earn a highly competitive salary. A staff benefits package, enabling each employee to select from a range of benefits, including contributory pension, health, life and dental insurance, will also be available. Recruitment will commence in March for management positions, followed in April for telemarketing agent positions, with up to 60 full and part- time agent roles, across a range of different shifts, commencing each month from June through to December 2002. The new customer contact centre is to be located at Centurion Park, just off junction 10 of the M42, and will feature a café and car parking. Founded in 1980, The CPP Group services more than seven million customers and operates from York, London, Leeds, Banbury and Northampton in the UK and from Madrid, Milan, Frankfurt, Lisbon and Sao Paulo overseas. The company currently provides a growing portfolio of products and services including Card Protection Plan, a 24 hour credit and payment card protection service, KeyCover, an emergency service providing assistance and protection if keys are lost or stolen, and Travel Assist, a travel insurance product providing a broad range of insurance options. -ENDS- For further information on The CPP Group or to arrange interviews please call: Laura Leggetter/Guy Bellamy @ Financial Dynamics 020 7269 7191 The CPP Group's Corporate Background The CPP Group was founded in 1980. It is a leading provider of assistance products and services throughout Europe with an outstanding reputation for anticipating and responding to customers' needs, and is committed to creating profitable partnerships across each of the industries it serves. It has operations in York, London, Leeds, Northampton and Banbury in the UK and in Madrid, Milan, Frankfurt, Lisbon and Sao Paulo internationally. The CPP Group employs over 1000 staff who handle 2.2 million service calls and almost 6.5 million telemarketing calls per year. It is the business partner of choice for over 250 leading consumer brands in the financial services, utilities, telecom, and retail sectors. In addition, the CPP Group has a worldwide base of 7.3 million customers. The CPP Group Operates in the Following Areas: Card Protection Plan: Europe's first and largest credit and payment card protection service, providing assistance for 6.8 million policyholders in over 140 countries who entrust the details of 27 million card records. Travel Assist: Travel insurance product which provides single trip or annual cover on both a European and worldwide basis. Also offers an innovative no claims discount. KeyCover: A 24-hour emergency service providing assistance and protection if keys are lost or stolen. The service has a 90% key recovery rate and also provides up to £1000 of cover in the event of loss. Support Services: Taking advantage of the CPP Group's ability to provide any combination of products, distribution channels and exceptional customer service, the company offers a wide range of customised outsourcing solutions to its business partners, including contact management, revenue generation, data management and full helpdesk facilities. Debt Management: As part of the drive to provide a wider range of customer assistance services, Debt Management Associates Ltd (DMA) was acquired in 2001 - bringing experience in the services arena from the CPP Group along with unparalleled relationships with financial institutions to increase the ability of DMA to help borrowers whose indebtedness exceeds their ability to repay. Homecare: The CPP Group acquired Homecare Insurance Ltd in 2001, enabling the company to become a major provider of mobile phone insurance and assistance services through network providers and retail distributors. An Award Winning Organisation: * Award finalist for RBS / Sunday Times business enterprise award in 2001 * Listed in the Independent on Sunday's "Fastest Growing Companies" for eight consecutive years * Featured in the 2000 Price Waterhouse Coopers Profit Track 100 list * Recognised as one of the Growth Plus Europe 500 companies * Named in 1999 and 2001 by the Corporate Research Foundation as one of the Top UK Companies Of The Future (alongside companies including Vodafone, Virgin, Cable & Wireless Communications and COLT Telecom) * CPP founder and Chairman, Hamish Ogston, won the coveted Ernst & Young Entrepreneur of the Year Award 2000 in the Financial Services category beating off competition from over 400 other entrants * Certificate of Excellence Award, European Call Centre of the Year Awards 2001 * The UK's 16th most successful entrepreneur / company, Enterprise Top 100, 2001 March 2002 ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/03/07/20020307BIT00690/wkr0001.doc http://www.waymaker.net/bitonline/2002/03/07/20020307BIT00690/wkr0002.pdf