Allison Transmission training gets Kenya Airways off the ground
Customer support provided by manufacturer Allison Transmission assures vehicle reliability and a more efficient trip when flying in Nairobi.
SLIEDRECHT, April 16th 2012 – Maintenance staff at Kenya Airways’ vehicle depot in Nairobi are improving the reliability of its fleet of buses, trucks and service vehicles, thanks to in-the-field training and advice from Allison Transmission. Having made the decision to adopt the most relevant technologies to support increasing traffic numbers, Kenya Airways specified Allison fully automatic transmissions in its newly purchased Xinfa buses to offer better durability and safer maneuvering around the airport.
According to Mr Tom Ogendo, maintenance manager at Kenya Airways, buses transport passengers from boarding gates to the aircraft, each playing a critical role in ramp operations and aircraft turn-arounds to ensure smooth boarding and disembarking. “Reliability and dependability long into service life were major factors in the decision to require Allison automatics. The transmissions have operated well, and we have confidence in the units as they are nearly maintenance free,” said Mr Ogendo.
Allison Transmission invests time with customers, and this applies to both operation and maintenance support. Spending time in the field allows customers to get the most out of the entire driveline and provides Allison with valuable feedback.
“When Kenya Airways requested support for its new buses, we were delighted to help,” said Allison UK and Africa regional manager Riccardo Sardelli. “We have a wealth of valuable training material for transmission maintenance and overall operation of the product to ensure our customers extract the highest value from our gearbox.”
Representatives from Allison visited the growing airline at its headquarters in Nairobi to train 14 of its staff over a four-day period. “The Xinfa buses from China use our T270 transmission – one of our Torqmatic® Series models – a trusted bus-specific range of transmissions, also very popular with UK operators,” said Riccardo Sardelli. “This bus uses our transmission in a front-wheel drive configuration, maximising passenger space.”
Kenya Airways’ maintenance team readily appreciated the responsive support. “The technical back up from Allison is excellent so far,” said Mr Ogendo. “Our spare part enquiries and technical information requests are responded to quickly. Technical manuals, bulletins and other electronic information are sent to us in a timely manner, and Allison has responded to warranty questions without hassles. We expect to benefit from this continued cooperation in the future.”
Supporting local engineers in efforts to improve procedures that will protect the transmissions was another element of Allison’s field training. Together with the Kenya Airways’ engineers, an Allison specialist completed a full oil and filter change on the highest mileage Xinfa, highlighting the process, appropriate tools and methods. “The oil is a crucial element of transmission performance,” said Riccardo Sardelli. “We were able to demonstrate onsite the best way to drain, inspect and analyze the oil and filter using their facilities and tools. Emphasizing this minimises fleet disruption, lowers costs and protects the transmission.”
As part of the training Allison advised on best practices in other areas including welding, jump starting, vehicle towing and removing prop shafts, as well as the general inspection for potential oil or water leaks. The maintenance team training can be applied to other Allison equipped vehicles, including the Kenya Airways truck fleet, which includes an Ambilift-bodied Volvo FL and several DAFs.
“The operation and safety benefits make fully automatic transmissions a compelling choice for harried airport environments,” said Sardelli. With Allison’s popularity growing on the African continent in applications as diverse as mining, buses and distribution, he expects that Kenya Airways’ lead will be recognised by others. “No matter the OEM or the destination of our transmissions, Allison strives to achieve our brand promise of an unrivalled combination or quality, reliability, durability, vocational value and customer service for our customers around the world,” added Sardelli.
About Allison Transmission
Allison Transmission is the world’s largest manufacturer of fully-automatic transmissions for medium- and heavy-duty commercial vehicles, medium- and heavy-tactical U.S. military vehicles and hybrid-propulsion systems for transit buses. Allison transmissions are used in a variety of applications including on-highway trucks (distribution, refuse, construction, fire and emergency), buses (primarily school and transit), motor homes, off-highway vehicles and equipment (primarily energy and mining) and military vehicles (wheeled and tracked). Founded in 1915, the Allison business is headquartered in Indianapolis, Indiana, U.S.A. and employs approximately 2,800 people. Allison has manufacturing facilities and customization centers located in China, The Netherlands, Brazil, India and Hungary. With a global presence, serving customers in North America, Europe, Asia, Australia, South America, and Africa, Allison also has over 1,500 independent distributor and dealer locations worldwide. More information about Allison is available at www.allisontransmission.com.
This press release may contain forward-looking statements. All statements other than statements of historical fact contained in this press release are forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as "may," "will," "should," "expect," "plans," "project," "anticipate," "believe," "estimate," "predict," “intend,” “forecast,” “could,” "potential," "continue" or the negative of these terms or other similar terms or phrases. Forward-looking statements are not guarantees of future performance and involve known and unknown risks. Factors which may cause the actual results to differ materially from those anticipated at the time the forward-looking statements are made include, but are not limited to: risks related to our substantial indebtedness; our participation in markets that are competitive; general economic and industry conditions; our ability to prepare for, respond to and successfully achieve our objectives relating to technological and market developments and changing customer needs, the failure of markets outside North America to increase adoption of fully-automatic transmissions, the discovery of defects in our products, resulting in delays in new model launches, recall campaigns and/or increased warranty costs and reduction in future sales or damage to our brand and reputation; the concentration of our net sales in our top five customers and the loss of any one of these; and labor strikes, work stoppages or similar labor disputes, which could significantly disrupt our operations or those of our principal customers. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that the expectations will be attained or that any deviation will not be material. All information is as of the date of this press release, and we undertake no obligation to update any forward-looking statement to conform the statement to actual results or changes in expectations.
###
Press Enquiries
Claire Dumbreck, Propel Technology, Bloxham Mill, Barford Road, Bloxham, Banbury, Oxfordshire, UK, OX15 4FF. +44 (0)1295 724130 / +44 (0) 7768 773857. claire@propel-technology.com
Miranda Jansen, Allison Transmission Europe B.V. Marketing Communications, Baanhoek 188, 3361GN Sliedrecht - The Netherlands , Tel: +31 78-6422 174. miranda.jansen@allisontransmission.com
Tags:
