Asia-Pacific: Call Centre Outsourcing Market to Grow 9.6% to 2017
According to the report “Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets” Asia Pacific has firmly entrenched itself in the global contact centre outsourcing market, mainly due to the rise in domestic demand. In 2011, 60.9% of the total revenue was from domestic markets, largely because of the upswing in the telecommunications and BFS sectors. The telecommunications boom in India adds more than a million customers annually, making a robust case for