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Our sales teams have spent a lot of time training and getting to know the features of all our brand name appliances. They are eager to guide our customers to our in-store kiosks, which allow them to compare prices, features and brands so they can easily make the right choice
Joseph Babineaux, district manager of Sears Hometown Stores in New Mexico
With so many different options available, shopping for appliances can be overwhelming and time consuming. This refresh allows us to greatly improve the shopping experience for our customers
John Hanlon, district manager of Sears Hometown Stores in Oregon
Our knowledgeable sales teams are specifically trained to match what the consumer is looking for as far as features and price-point and identify for them the best choice among all the major brands.
Chris Jackson, district manager of Sears Hometown Stores in Missouri
The Elk City community will find that the often overwhelming process of shopping for appliances will be faster and easier through our modernized sales approach
Vic Reynolds, district manager of Sears Hometown Stores in Oklahoma
The new Sears Hometown Store fills a gap in the Bethany community, providing customers with the best appliance brands at the lowest possible prices
Beau Brennan, district manager of the Sears Hometown Stores in Oklahoma
This entirely new shopping experience will allow customers to find the products they want and need, still at the lowest prices possible, in the most convenient way possible
Chris Ellis, district manager of Sears Hometown Stores in Arkansas.
The refresh has allowed us to expertly train our sales teams to lead customers to the brand-name, high-performing appliances that best suit their needs
Jerry Foringer, district manager of Sears Hometown Stores in Pennsylvania
“With our new and improved retail strategy, customers will find that shopping for appliances is no longer overwhelming and time consuming.”
Jennifer Flood, district manager of Sears Hometown Stores in Illinois
“Our sales team has received comprehensive brand training on a wide range of brands and products to help meet each customer’s needs. They will also be equipped with tablets, allowing them to compare products and findings on similar appliances and assist with a more informed buying process.”
Jennifer Flood, district manager of Sears Hometown Stores in Illinois
“Our new retail strategy greatly improves the customer experience by using integrated technology to make the process faster, easier and less overwhelming.”
Lennie Hill, district manager of Sears Hometown Stores in California
“In addition to the technology, our well-trained and knowledgeable sales team has brand-specific selling certifications, allowing them to provide a premium shopping experience to ensure customers are finding the products they need.”
Lennie Hill, district manager of Sears Hometown Stores in California
“With the integration of technology into our shopping experience, we’re able to offer a greatly improved shopping experience.”
Lennie Hill, district manager of Sears Hometown Stores in Arizona
“Customers will be able to search and compare any combination of appliances they can think of, making it faster and easier for them to find the products that suit their needs.”
Lennie Hill, district manager of Sears Hometown Stores in Arizona
Sears Hometown stores have always been known for the excellent appliance selection, but this refresh modernizes our sales and customer service approach to offer a shopping experience that big box retailers can’t match
Chad Ware, regional sales director of Sears Hometown Stores in the Northeast
In addition to newly trained sales teams, customers will discover that our in-store kiosks enhance the selection process, putting all of the brand names, product features and price comparisons at their fingertips. We look forward to continuing to provide our local residents with all the top name-brand appliances at a low price
Joseph Babineaux, district manager of Sears Hometown Stores in Texas
Our highly trained sales team is able to lead customers to the brand name and high-performing appliances that suit their needs the best, while still offering the lowest prices possible. We’ve also redesigned the sales floor to create easy-to-shop vignettes and displays showing key differentiators between products
Denise Cross, district manager of Sears Hometown Stores in Maine
This refresh brings our customer service approach to the 21st century with the addition of integrated technology that allows customers to compare products and brands to make the most informed buying decisions possible
Craig Kotowske, district manager of Sears Hometown Stores in Kansas
“We’re simplifying the buying process with our newly integrated technology and expertly trained sales teams.”
Bob Vogel, district manager of Sears Hometown Stores in Minnesota
“Customers visiting these Minnesota stores will be able to more easily search for every appliance combination they can imagine. Through this new approach to sales and customer service, we’re providing a shopping experience that big box retailers can’t match.”
Bob Vogel, district manager of Sears Hometown Stores in Minnesota
“Our goal with the refresh is to make the often overwhelming experience of appliance shopping much faster and more approachable.”
Jamey Jones, a district manager of Sears Hometown Stores in North Carolina
“The community can rely on our sales associates, who are specially trained to become America’s Appliance Experts and deliver the best and most up-to-date information about our wide variety of products.”
Jamey Jones, a district manager of Sears Hometown Stores in North Carolina
“Through this refresh, we’re greatly improving the consumer experience by supplying our expertly trained sales team with tablets, so they have all the information necessary to compare and contrast appliances at their fingertips.”
Jamey Jones, a district manager of Sears Hometown Stores in South Carolina
“The remodeled stores will also provide customers with a much broader assortment of products available from the top ten appliance brands.”
Jamey Jones, a district manager of Sears Hometown Stores in South Carolina
“Our sales teams have spent a lot of time training to help customers pick the right products with their comprehensive brand and product knowledge on the top ten appliance brands.”
Jamey Jones, district manager of Sears Hometown Stores in Georgia
“This refresh has also allowed us to provide a much wider selection to ensure we’re providing the appliances our customers want and need.”
Jamey Jones, district manager of Sears Hometown Stores in Georgia
“The local community will find that the often overwhelming experience of shopping for new appliances is now more approachable and has been greatly improved through our new retail strategy.”
Matt Petty, district manager of Sears Hometown Stores in Michigan
“Our Appliance Experts are prepared to inform customers about the latest features, options and technologies. They are there to provide the necessary product information to help our shoppers buy with complete confidence. With our knowledgeable staff, the largest selection of brands in the industry and the lowest prices guaranteed, customers can’t go wrong shopping in their locally owned Sears Hometown Store.”
Matt Petty, district manager of Sears Hometown Stores in Michigan
“Our Yankton store has a renewed dedication to customer service and offers its local community a whole new shopping experience.
Russ Eihausen, district manager of Sears Hometown Stores in South Dakota
“For instance, each of our specialized team members have completed comprehensive training and received brand specific selling certification to ensure each customer finds the best appliances for their needs. This is just one way we’re making the customer experience even better for the Yankton community.”
Russ Eihausen, district manager of Sears Hometown Stores in South Dakota
“This refresh allows our dedicated local owners and employees to better serve their communities with an enhanced shopping experience, unmatched by any other retailer.”
Russ Eihausen, district manager of Sears Hometown Stores in Iowa
“Beyond physical changes to the sales floor and our expanded product offerings, customers can expect a whole new experience. Our specialized sales teams have received comprehensive training on a wide range of brands and products, and are also equipped with tablets to more easily browse the sales floor with customers while viewing more information, comparing products and finding similar appliances available online through Sears.”
Russ Eihausen, district manager of Sears Hometown Stores in Iowa
“We are very excited that in addition to the American Appliance Experts refresh, the store is recently under new ownership. Mike is from the area and fully understands the gap Sears Hometown fills within the community.”
Jim LaFreeda, district manager of the Sears Hometown Store in Chester
“Through this refresh, we are able to provide the community with the appliances they want and need, while simplifying the often overwhelming and time consuming shopping process.
Jim LaFreeda, district manager of the Sears Hometown Store in Chester
Being selected as one of the initial stores in the nation to rollout the new ‘America’s Appliance Expert’ initiative has been an exciting experience for everyone on our Carson City team.
Tammy Anthony, district manager of the Sears Hometown Store in Carson City
Guests can expect a refreshed sales floor with easy-to-shop kitchen vignettes and displays showing key differentiators among washers and dryers. Plus, our sales teams have completed comprehensive training and received brand specific selling certification to ensure each customer finds the best appliances for their needs.
Tammy Anthony, district manager of Sears Hometown Stores in California
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