First-class Service from Siemens
- Damaged gear unit refurbished in Leeds and returned to customer within four days – including a weekend
- Siemens service team shows fast turnaround is the norm at Leeds
When a crucial extruder gear unit’s thrust bearings failed at a massive automative parts factory in the North East, Siemens Mechanical Drives‘ service section in Leeds proved why it should be an essential member of any UK manufacturing company’s support team.
From the initial phone call by the customer‘s maintenance manager on a Thursday morning, through to three Siemens service engineers working on the unit until late Thursday evening after its delivery to Leeds and the ordering of specialist parts from Sweden, to the successful repair of the unit and its return to site on Monday of the following week, Siemens pulled out all the stops to avoid the customer incurring more downtime than necessary.
Siemens MD’s service manager Gary Husband commented: “Our team worked some very late hours on the Thursday to get to the heart of the problem, which was collapsed bearings, causing secondary damage to the gear unit’s input and output shafts and bearing bore. Specialised machining, grinding and sleeving was required to all these elements. This was quite an old Flender gearbox, but certainly repairable, and the team did an excellent job getting it rebuilt in such a short timeframe.“
The extruder unit was part of a production line and therefore crucial to the smooth flow of work at this automotive parts plant. The unplanned failure could have had serious consequences, as the company supplies original equipment to many of the leading car manufacturers. But the fast turnaround minimised production losses, as the customer‘s maintenance manager confirmed: “Siemens turned this round very quickly and professionally for us. More importantly, they were able to guarantee that the quality of the refurbishment would not be jeopardised by the speed of the work, as all service items are produced to a minimum standard at their Leeds facility. This was a big reassurance to us.“
Siemens Mechanical Drives service unit can be contacted on 0113 385 2500.
PHOTO-CAPTION (ref: P3050001adj and P3050040): The Siemens extruder unit undergoing urgent repairs at Leeds
For more information and photos please contact Bridget Summers on 01723 447424, email bridget@footprintpr.org.uk or Paul Addison on 07808 823011, email pauladdison@siemens.com
Notes to editors:
Siemens plc
Siemens was established in the United Kingdom 170 years ago and now employs around 13,520 people in the UK. Last year’s revenues were £3.2 billion*. As a leading global engineering and technology services company, Siemens provides innovative solutions to help tackle the world’s major challenges, across the key sectors of energy, industry, infrastructure & cities and healthcare. Siemens has offices and factories throughout the UK, with its headquarters in Frimley, Surrey. The company’s global headquarters is in Munich, Germany. For more information, visit www.siemens.co.uk
* Data includes intercompany revenue. Data may not be comparable with revenue reported in annual or interim reports.
The Siemens Industry Sector (Erlangen, Germany) is the world's leading supplier of innovative and environmentally friendly products and solutions for industrial customers. With end-to-end automation technology and industrial software, solid vertical-market expertise, and technology-based services, the Sector enhances its customers' productivity, efficiency, and flexibility. With a global workforce of more than 100,000 employees, the Industry Sector comprises the Divisions Industry Automation, Drive Technologies and Customer Services as well as the Business Unit Metals Technologies. For more information, visit http://www.siemens.com/industry
Siemens Industry UK is one of the UK’s leading suppliers of innovative and environmentally friendly products and solutions for industrial customers. With end-to-end automation technology and industrial software, solid vertical-market expertise, and technology-based services, the Sector enhances its customers’ productivity, efficiency, and flexibility. Part of Siemens UK’s workforce of over 13,000 employees, the Industry Sector comprises the Divisions Industry Automation, Drive Technologies, Metal Technologies and Industry Services. For more information, visit www.industry.siemens.co.uk
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