Crayon appointed as Zendesk’s global distribution partner
(OSLO, Norway) - Crayon, a global leader in IT services and innovation, today announced a new strategic global agreement with Zendesk, a leader in AI-powered customer service. Under this partnership, Crayon becomes a global distributor for Zendesk, empowering partners and customers across more than 70 countries with access to innovative, customer experience (CX) technologies, services, and enablement.
This collaboration marks an important milestone in Crayon’s journey to strengthen its global distribution capabilities and provides a seamless route to market for high-impact software solutions. The agreement represents a significant opportunity to increase revenue for Crayon.
“This is a landmark agreement for Crayon and a natural evolution of our mission to bring best-in-class technology to our partners and customers globally,” said Gudmundur Adalsteinsson, Chief Partner & Sales Officer at SoftwareOne, which recently combined with Crayon. “Customer experience is a core driver of digitalization, and by aligning with Zendesk, we’re ensuring that businesses from startups to global enterprises have access to the right tools to deliver exceptional service.”
"We're excited to partner with Crayon to bring Zendesk's AI-powered CX solutions to more organizations across EMEA," said Carrie Francey, Senior Vice President, Partner Sales. "Together, we’ll help businesses connect with customers and employees in smarter, faster ways and unlock real value in the AI era."
The agreement enables Crayon to offer the full suite of Zendesk’s award-winning service and support products, including Zendesk Support, Chat, Talk, Guide, and AI-powered automation tools - delivering fast, personalized, and scalable customer experiences.
Crayon will provide tailored onboarding, technical support, training, and commercial enablement for resellers and managed service providers, ensuring Zendesk’s CX platform is fully integrated into local market ecosystems with speed and scale.
Zendesk, recognized as a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement, powers around 100,000 businesses worldwide.
For more information contact:
Astrid Mannion-Gibson
Global Senior Communications Manager, Crayon
Phone: +47 466 32 010
Email: astrid.manniongibson@crayon.com
Saskia Stähle-Thamm
PR Director EMEA, Zendesk
Email: Saskia.stahlethamm@zendesk.com
About SoftwareOne and Crayon
SoftwareOne and Crayon have joined forces to become a global software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, the combined organization brings together global scale and local expertise to help clients reduce costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, data, and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange and Euronext Oslo Børs under the ticker symbol SWON. Visit us at www.softwareone.com and www.crayon.com
About Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at www.zendesk.com.