Eriez’ 5-Star Service® Helps Customers Achieve Maximum Quality and Productivity from their Processing Equipment
Erie, PA — Eriez®5-Star Service®includes on-site and off-site repairs, maintenance, equipment rebuilds, lift magnet certification, parts and downloadable resources—all designed to improve and maintain productivity and profitability. The skilled and trained Eriez 5-Star Service team does whatever it takes to ensure customers’ equipment and systems stay online.
The fully-staffed 5-Star Service Center, located at the Eriez Wager Road facility in Erie, PA, provides complete testing, diagnostics, tear-down, inspection and updated electronics and assemblies. All re-built equipment leaves with an “as new” warranty.
For situations where it’s inconvenient or impractical to send equipment to Erie, the company can bring its 5-Star Service right to customers’ plants. On-site field service is available anytime, even on short notice. All of the same benefits and warranties apply for on-site service.
Whether equipment is repaired in the field or at the Eriez Service Center, all work is done with original Eriez parts, components and assemblies. The dedicated 5-Star team repairs all equipment to original standards for complete customer satisfaction.
Eriez inspects and services a broad assortment of equipment, including magnetic separators, feeders, conveyors, screeners and classifiers, metal detection and x-ray inspection equipment, eddy current separators, lifting magnets, magnetic coolant cleaners, magnetic belt conveyors, magnetic chip and parts conveyors and more. 5-Star Service handles both Eriez and non-Eriez products and systems.
The 5-Star Rebuild Program can save customers thousands of dollars versus buying new. From top to bottom, equipment is inspected, repaired and updated with new parts and components.
The Eriez 5-Star Lift Magnet Certification/Refurbishment Program ensures compliance with ASME standards. Every repaired magnet is returned with a “Certificate of Compliance,” guaranteeing the repairs and load tests of the magnet comply with ASME B30.20 as well as a one year “as new” warranty. Eriez also offers a Lift Magnet Exchange Program.
Eriez gives customers the resources and materials they need--right at their fingertips--with downloadable parts lists, equipment installation and operation manuals, and expanded 5-Star Service information available online at http://service.eriez.com/. The Eriez team is also available 24/7 through the 5-Star Service hotline.
Eriez is recognized as world authority in separation technologies. The company’s magnetic lift and separation, metal detection, materials feeding, screening, conveying and controlling equipment have application in the process, metalworking, packaging, plastics, rubber, recycling, mining, aggregate and textile industries. Eriez manufactures and markets these products through 12 international facilities located on six continents. For more information, call toll-free (888) 300-ERIEZ (3743) within the U.S. and Canada. For online users, visit www.eriez.com or send email to eriez@eriez.com. Eriez World Headquarters is located at 2200 Asbury Road, Erie, PA 16506.
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Ed Stevens, Stevens Strategic Communications
John Blicha, Eriez
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