Eriez' 5-Star Service® Offers Customers 24/7 Emergency Service and On-Site Repairs to Reduce Equipment Downtime
Erie, Pa. — Besides handling complete remanufacturing of equipment, Eriez’ 5-Star Service®also provides maintenance service and overall repair work on magnetic, vibratory and inspection processing machinery. “Our dedicated and experienced team of professionals is available 24/7 to evaluate your equipment service requirements and determine the best course of action to eliminate production downtime,” says Dave Hansen, Customer Service Manager.
The Eriez 5-Star Service Center, located in PA., is equipped to inspect and repair an assortment of equipment, including magnetic separators, feeders, conveyors, screeners and classifiers, metal detection & x-ray inspection equipment, eddy current separators, lifting magnets, magnetic coolant cleaners, magnetic belt conveyors, and magnetic chip and parts conveyors. Eriez also has service technicians available for in-house repairs and routine maintenance checks.
With 70 years of experience and facilities located around the world, Eriez offers an unparalleled level of skill, knowledge and access. “A qualified Eriez engineer or technician is within hours of you to ensure your equipment and systems stay online,” Hansen explains.
“Whether equipment is repaired in the field or at the Eriez 5-Star Service Center, all work is done with original Eriez parts, components and assemblies,” says Hansen. “5-Star Service customers can count on the fast, professional service that Eriez is known for.”
Eriez stores several years of equipment records to help expedite service. Eriez’ 5-Star Service also offers customers Instruction and Operation Manuals (IOMs), parts lists and step-by-step troubleshooting procedures.
For an immediate estimate or more information on Eriez’ 5-Star Service, customers can call the service
hotline at 1-888-999-ERIEZ (3743) or visit: http://en-us.eriez.com/Products/service/.
Eriez is recognized as world authority in advanced technology for magnetic, vibratory and inspection applications. The company’s magnetic lift and separation, metal detection, x-ray, materials feeding, screening, conveying and controlling equipment have application in the process, metalworking, packaging, recycling, mining, aggregate and textile industries. Eriez manufactures and markets these products through 12 international facilities located on six continents. For more information, call toll-free (888) 300-ERIEZ (3743) within the U.S. and Canada. For online users, visit www.eriez.com or send e-mail to eriez@eriez.com. Eriez World Headquarters is located at 2200 Asbury Road, Erie, PA 16506
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Ed Stevens, Stevens Strategic Communications
Keith Jones, Eriez
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