Tecnotree to Supply Convergent Self-Care Solution for Major Operator in West Africa
Tecnotree Corporation
Press Release
June 6, 2012 at 8.30 am (EEST)
Espoo, Finland – Tecnotree has received a purchase order from a major telecommunications operator in West Africa to supply a convergent self-care solution. The solution will be used to boost customer self-care among a growing number of consumer, corporate and data-only – prepaid and post-paid – subscribers in fixed and mobile networks. The order is worth 1.7 MUSD and deliveries are expected to be completed by the end of this year.
The solution, based on Tecnotree AgilityTM Care, shall provide operator’s subscribers a rich customer experience with functionality to manage subscriptions thru an enhanced self-care tool. Besides bill viewing, the new interface will allow online bill payment, personalisation of services and products inside the subscription, and viewing and modification of personal details according to local regulatory requirements.
From operations point of view, the operator will greatly benefit from a smooth and secure single point of access to all customer information regardless of service. Savings can also be expected in a number of ways. For example, Tecnotree’s convergent solution can lower the maintenance and support costs due to reduced number of underlying support systems. Secondly, the operator can expect to increase their operational efficiency on one hand by having less calls and trouble tickets in its call centres, and on the other hand by reducing debt collection cycles with the introduction of online payment options.
“Our product strategy focuses on powering the operator as a digital marketplace. Our solutions enable greater service bundling, self-selection and plan personalisation capabilities to the delight of consumer and business subscribers,” says Timo Laaksonen, Chief Commercial Officer of Tecnotree. “While this is a global trend, it is interesting to observe that particularly operators in emerging markets are keen to accelerate their evolution towards a local digital supermarket.”
Further information
Timo Laaksonen, Chief Commercial Officer, tel. +358 9 804 781
About Tecnotree
Tecnotree is a global provider of a broad range of telecom IT solutions focused on charging, billing, customer care, messaging and content services. Tecnotree empowers communication service providers to create and monetize a broad marketplace of digital services, and augment value across the customer lifecycle. Acknowledged for agility and commitment, Tecnotree has more than 900 employees serving over 100 operators globally. Tecnotree is listed on the main list of NASDAQ OMX Helsinki Ltd. with the trading code TEM1V. For more information on Tecnotree visit www.tecnotree.com