Teleca helps I K E A with automated customer contact

Teleca helps I K E A with automated customer contact I K E A has commissioned Teleca to develop a new customer service solution that includes automated contact with customers via the internet. Over 100 million people a year currently visit I K E A's web site, and the number is growing. At the same time more and more people are contacting I K E A's customer service organisations, especially during sales campaigns and when catalogues are released. Teleca, in collaboration with its product partner Artificial Solutions, has been commissioned to supply a so-called interactive assistant to I K E A. The internet-based assistant will greet customers round the clock and answer their questions with the aim of helping them find the information they are looking for. In this way I K E A can improve its service to customers while reducing the pressure on its personal customer service, thereby saving costs. The solution will be put into operation in the United Kingdom during the autumn. The project includes both development and operation, as well as an evaluation of investment returns and the effects on I K E A's customer service organisations. "Interactive assistants are a very effective aid for companies and organisations that have many visitors to their web sites. It's easy to see that they have the possibility to improve the service they give their customers at the same time as they save money by avoiding the expense of dealing personally with simple and often frequently asked questions," says Johan Nyberg, Managing Director of Teleca AU-System. "The level of interest in this type of solution is increasing all the time." For more information, contact: · Johan Nyberg, Managing Director, Teleca AU-System AB, mobile +46 705 29 21 15 Teleca is an international consulting company developing and applying advanced technology. The company's business concept is to strengthen the customers' market position and time to market. Teleca builds and integrates solutions for technology and software intensive customers worldwide. Core values are honesty, reliability and hard work. The company has more than 2,600 employees with operations in 15 countries in Asia, Europe and USA. Teleca is quoted on the Attract40 list of Stockholmsbörsen (Stockholm stock exchange). www.teleca.com ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2003/09/04/20030904BIT00750/wkr0001.doc http://www.waymaker.net/bitonline/2003/09/04/20030904BIT00750/wkr0002.pdf