Student Loans Company in partnership with RESPONSE and Teleperformance wins National Outsourcing Award

Student Loans Company, in partnership with contact centre outsourcers RESPONSE and Teleperformance, has won a national award for shared service at the National Outsourcing Association Awards (NOAAs).

RESPONSE and Teleperformance support the Student Loans Company’s in-house contact centre in answering calls from student and graduate customers from across the UK and assisting with their financial support and loan repayment queries.

The partnership excelled in the ‘Shared Service Centre of the Year’ category. They were rewarded for their shared service centre strategy which is to deliver an outstanding level of customer service through a well thought out, flexible relationship management tripartite solution and to ensure that each student loans customer receives the same excellent level of service regardless of provider.

The NOAAs is the only award ceremony which is dedicated to celebrating the successes of the UK outsourcing sector. Growing in stature each year and with a record number of entries received in each category, the awards recognise the achievements of organisations and individuals who have demonstrated best practise and innovation in their approach to outservice delivery.

Derek Ross, Director of Operations and Customer Services at the Student Loans Company, said:

“We are delighted to have won this award which acknowledges the successful working relationship that we have with Teleperformance and RESPONSE. Together with our out-source partners we continually strive to improve the service that we provide to our student and graduate customers and this award is a testament to the hard work and dedication of the partnership.”

Alistair Niederer, CEO of Teleperformance UK, Ireland & South Africa said:

“Recognition in our industry doesn't come much higher than the NOA. This is an excellent win for this partnership and national recognition such as this reflects a lot of hard work by some very talented people.”

Rachel Robinson, Director of Public Sector Services at Teleperformance UK said:

“We are absolutely delighted to have won this award which acknowledges the successful working relationship that we have with RESPONSE and Student Loans Company. The three-way partnership approach is unique and we pride ourselves on the collaborative working relationship we have built up over the last two years.”

ENDS

Please contact julia.gibbs@teleperformance.com on 0782 795 2710 for further information.

Notes to editors

Teleperformance in the UK has 14 sites and over 7,000 people working for major brands and Government clients across three regions in England, Northern Ireland and Scotland.  www.teleperformance.com.

Teleperformance is the global leader in customer experience, with a turnover of (£1.9bn) and more than 135,000 people across 263+ contact centres in 49 countries.