Teleperformance UK Awarded Government Procurement Service Framework

Teleperformance UK is delighted to announce that is has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework.  This means that Teleperformance will be included in future Government procurement activity for Contact Centre work.

Government Procurement Service (GPS) is an executive agency of the Cabinet Office and the Framework agreement supports the Government’s aim to deliver significant, sustainable savings for the taxpayer by centralising, standardising and aggregating procurement spend for common goods and services. GPS have placed four companies (including Teleperformance) on Lot 5 of the Framework.

Teleperformance UK delivers critical and successful customer support programmes for many central government departments including Home Office, Department of Health and Environment Agency.

Rachel Robinson, Director of Public Sector Services at Teleperformance UK said: “It is fantastic that Teleperformance has been awarded a GPS Framework. We strongly believe that this Framework will quickly become the preferred route to market for government departments wishing to procure Contact Centre Services”.

Alistair Niederer, CEO of Teleperformance UK said: “We have been working as a Trusted Partner to Government in the UK for nearly 20 years.  Our work for the public sector is often high profile and requires the ability for huge capacity flexibility. It also accounts for over 25% of our UK business.  Our appointment to the GPS Framework will help us to build on this very important and hugely successful part of our UK business.”  

ENDS

Please contact julia.gibbs@teleperformance.com on 0782 795 2710 for further information.

Teleperformance is a global leader in customer experience, with a turnover of £2.008 billion and more than 138,000 people in 270 contact centres in 46 countries.  Teleperformance in the UK has around 8,000 people across three regions – England, Scotland and Northern Ireland – working for major organisations in the public and private sector.  www.teleperformance.com