Virtual Teleportation™ for the most positive passenger experience.
Transmit to appear three dimensionally in the same space with the passenger. Life-sized. Live. With eye contact.
Virtual Teleportation™ is totally changing the way to interact with passengers. Allow very high quality personal interaction and service while boosting productivity, slashing costs and increasing sales.
Brussels, Belgium (November 21, 2012) Today, Teleportel announced the latest version of ASSIST™ : a cloud-based video-as-a-service system; designed for very high-quality passenger interaction over distance.
ASSIST™ (Airport and Station Service and Information System for Travelers ) enables airports, stations, airlines and passengers’ service providers to expand their scope to include interactive, very high quality 3D video communications with the passengers. Compelling benefits include : optimal use of back office staff, low cost of ownership, total acceptance by passengers and limited space requirements. This results in immediate and lasting cost savings, higher productivity, improved passenger service and higher sales.
This integrated solution encompasses two components : state-of-the-art software and patented ‘Virtual Teleportation™’ hardware . This combination is unique in the world and is unprecedented. It results in a unique and very positive passenger experience.
The ‘Virtual Teleportation™’ hardware allows, what is probably, the most advanced way to communicate over distance. Virtual Teleportation™ technology is used inside the Passenger Hospitality Counter ™. The remote service agent appears three dimensionally in the room, life-sized, with aligned eye-contact. The latter is key in passenger interaction. The technical components are invisible : there is no visible screen nor camera. Instead, the service agent seems to be standing physically behind the counter. In fact, many passengers do not realize that the agent is in fact in a remote location. This is as good as being there and is not comparable to video conferencing or telepresence. This is a human-centric solution, as opposed to a technology-centric system. That is why passengers do accept Virtual Teleportation™ as a viable alternative for a physically present service agent. They are not talking to ‘a screen’ but to ‘real person’.
The new ASSIST ™ Software features include : high quality video communication, intelligent ‘skills based’ routing, media player, digital content, data collaboration, integration with auxiliary equipment, recording of both sides, powerful remote troubleshooting, flexible reporting, etc. The ‘cloud’ server manages the whole process and is in permanent communication with the ‘Comms Engines’ which are at the heart of the Passenger Hospitality Counters™ The information counter is available to passengers when needed; but only then. The idle time of the Information Agents is reduced to a minimum. As a result both the service level and the productivity increase dramatically. The system administrator has access to any component of the system, from anywhere in the world; using a standard browser. The peer-to-peer Internet communication between the agent and passenger is secured. ASSIST™ can be connected to legacy audio call center systems enabling very smooth integration with existing information processes. Thanks to this, the current operations are not hindered in any way.
To avoid unnecessary burden upon the back-office service agents, the passengers can select to view pre-recorded answers to F.A.Q. appearing in a three dimensional setting; in the language of their choice. But they can also choose to establish instant, very high quality 3D video communication with the live agent who has the exact right skills and access to information to answer their specific question. These agents can be in one single location or they can all be in different places, anywhere in the world. The number of agents and passenger service points is virtually unlimited and the system is easily scalable.
The Passenger Hospitality Counter™ can seamlessly be integrated with payment systems, ID card readers, document scanners, bar code or RFID readers, printers, document camera, motion detection, facial recognition, etc.. These state-of-the- art Counters have been designed to be used for a wide range of airport applications, such as unattended Reception desks, Hospitality Counters, Ticketing and Information Kiosks, Baggage Handling counter, Police and Customs, Shop-in-the-Shop, Car Rental, Tourist Information, etc….
Thanks to the partnership with www.vooyz.com - the language crowdsourcing platform - an on line language interpreter can be available – at the service of the passenger – in 150 languages, within a few minutes. The ‘interpreter in the cloud’ orally translates the interaction between the service agent and the passenger. This removes all language barriers.
Clearly the newest version of ASSIST™ is a quantum leap forward in Passenger Information.
For more information
http://www.teleportel.com/airports.php
Contact
Teleportel Europe NV
Tel. + 32 (0) 2 478 90 80
Email : marketing@teleportel.com
Teleportel has been pioneering with Virtual Teleportation™ applications as its core business. Since 2001.
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