Teligent receives upgrade order in Germany

Teligent and dtms signed a contract at CeBIT 2005 in Hanover

German telecom service provider dtms ‘Deutsche Telefon- und Marketing Services’ AG has signed a contract for migrating their existing service to the latest version of the Teligent P90/E platform, and upgrading it to a new release of the Teligent Virtual Contact Centre solution. The installed solution, which has been in use since the year 2000, is a Virtual Contact Centre. This service allows service providers to offer companies that do not have the resources nor the will to build and manage a traditional Contact Centre, a solution which resides completely within the operator’s network. The service has now been successfully deployed for more than four years and additional functionality has been added continuously. “I’m glad that one of our first installations in Germany still develops and that both dtms AG and their customers are so pleased with the solution”, says Ulf Lindstén, President and CEO of Teligent. “We chose Teligent for their flexibility to adapt to our requirements and the ease of integration into our network. By teaming up with Teligent, we can both serve our clients needs and provide a strong competitive offering. The Teligent solution has not only met our expectations, but exceeded them. We are very happy to have Teligent as a solution partner”, says Dr. Christoph Kurpinski, Spokesman of dtms AG Executive board. “Their platform gave us a time-to-market advantage in this rather competitive telecommunication environment, which is very important for us”, says Jochen Fürbeth, CFO of dtms AG. In addition to the hardware upgrade and application update, an updated feature package will be implemented, which includes much new functionality, and provides German authorities, banks and other large enterprises, who are amongst the users of the service today, with an enhanced and more sophisticated solution. The Virtual Contact Centre solution is deployed using the patented Teligent P90/E architecture that separates network signalling, service execution and presentation to end-users. It is implemented in various configurations by a large number of leading carriers in the international telecommunications market, including BT, Cingular, MCI, SingTel, Telefónica, TeliaSonera and members of the Vodafone group.