Artificial Solutions and CSG Discuss Strategies to Counter Call Center Traffic Spikes
Stockholm, Sweden (28 April, 2020) – Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI has teamed up with customer engagement solutions provider CSG in its latest webinar. The two companies will take a deeper look at how enterprises can overcome unexpected spikes in call center traffic using the latest technology in conversational AI.
While most call centers have contingency plans for unexpected volumes, they are frequently for short lived events. A weather emergency or a product recall, even something good like a celebrity endorsement can cause an increase in inbound calls. But sometimes, such as the case with Covid-19, the traffic spike becomes prolonged, and other factors such as staff shortages, changing working conditions and cost restrictions compound the issues.
Conversational AI can help businesses overcome the problem by diverting a large percentage of calls to be answered automatically over a channel of the customer’s choosing. Delivering a far superior personalized, customer experience than a typical command driven chatbot, conversational AI enables the end-user to ask for what they want using their own words and terminology.
Easy to update and maintain, conversational AI applications help businesses to deal with changes in circumstances quickly and efficiently, while providing actionable insight back to the business without compromising privacy concerns.
Join Ann Knox and Peter Joles of Artificial Solutions and Amy Allen, from our partner CSG, on May 12 to discover how conversational AI can enhance contact center agility.
Register today to ensure you don’t miss your place in the live Q&A session.
About Artificial Solutions International AB
Artificial Solutions (SSME:ASAI) is the leading specialist in enterprise-strength conversational AI, a type of artificial intelligence that enables people to communicate with applications, websites and internet-connected devices in a human-like manner through voice, text, touch or gesture interaction.
The Company’s advanced AI platform, Teneo, makes it possible for larger global corporations to collaborate with developers and together create sophisticated and highly intelligent conversational AI applications that runs over 35 languages, on multiple platforms and communication channels. The ability to analyze and benefit from the huge amount of conversation data is completely integrated into Teneo, which allows for unmatched insight into the customers’ behaviors.
Artificial Solutions’ technology for conversational AI makes it easy to implement a wide spectrum of applications with natural language, such as virtual assistants, chatbots, voice-based conversational interfaces for smart devices, and more. The technology is already used by millions of people today in hundreds of implementations within both the public and private sector globally. For more information, please visit www.artificial-solutions.com.
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