Artificial Solutions Announces Rebrand to Teneo.ai, Signaling a New Era in Voice AI and Customer Service Automation
Artificial Solutions, the leader in enterprise AI technology, today announced its official rebranding to Teneo.ai. This change marks a significant milestone in the company’s evolution, reflecting its intensified focus on delivering cutting-edge Voice AI solutions to revolutionize customer service automation.
Teneo.ai aims to redefine customer service by leading the transition to agentless contact centers. These centers leverage advanced AI and automation to provide efficient, cost-effective, and personalized customer experiences. The Teneo platform, known for its unmatched intent recognition and accuracy, is now enhanced with generative AI capabilities, setting a new standard in the industry.
Marie Angselius Schönbeck, Chief Marketing and Communications Officer, highlighted the transformation: “Our business has evolved dramatically, and we are now unmatched in delivering automated voice solutions for customer service. Teneo.ai embodies our commitment to helping businesses scale efficiently, especially during peak hours, through the deployment of voice bots and the transition to an agentless contact center model.”
The full integration of voice in customer service automation has been challenging due to technical complexities in voice recognition and natural language understanding (NLU). Teneo.ai addresses these challenges by achieving over 95% accuracy in voice interactions, reducing the cost per call from over $5 to $0.40, and significantly cutting average handling times. This results in improved first call resolution rates, increased scalability, and enhanced customer satisfaction.
The rebranding underscores Teneo.ai's strategic focus on three core areas: automation, customer outcomes and the journey towards fully automated contact centers. The company's solutions are designed to boost operational efficiency and increase ROI, supporting a wide range of industries in their digital transformation efforts.
As Teneo.ai, the company will continue to innovate and lead the market, providing businesses with the tools they need to optimize customer service operations and deliver exceptional customer experiences.
For more information about Teneo.ai and its transformative AI solutions, visit www.teneo.ai.
For further information, please contact:
Marie Angselius-Schönbeck, Chief Impact Officer
Email: marie.angselius@artificial-solutions.com
About Teneo.ai
Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.
Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.
Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.
Learn more at www.teneo.ai.