Artificial Solutions Wins Prestigious MetriStar Award
Metrigy recognizes Artificial Solutions and its solution, OpenQuestion, for its exceptional customer sentiment and business success.
Artificial Solutions, a leading enterprise AI product provider for contact centers, proudly announces that it has been named a MetriStar Top Provider in the Conversational AI category by research and advisory firm Metrigy.
The MetriStar Awards, based on insights from 1,695 CX and IT leaders, recognize technology providers whose customers have achieved high business success and above-average customer sentiment ratings. The awards program covers 14 key technology areas driving successful customer interactions.
Artificial Solutions has been recognized alongside other industry-leading companies such as Google in the Conversational AI category. The company's innovative voice and conversational IVR solution, OpenQuestion, powered by Teneo, has transformed the way businesses interact with their customers by offering faster and more efficient customer service through natural language conversations.
Metrigy's MetriStar reports also feature recognitions for Top Customer Business Success and Top Customer Sentiment, based on research participants rating providers on various key performance indicators, such as technical features, reliability, security, value, innovation, and more. The MetriStar Top Provider Award honors those providers that excel in both customer sentiment and business success metrics.
Artificial Solutions' CEO, Per Ottossson, said, "We are honored to receive the MetriStar Award as a top provider in AI. This recognition reaffirms our commitment to providing innovative and effective solutions that drive meaningful business results for our clients. We are proud to be in the company of other industry leaders and look forward to continuing our work in revolutionizing customer service through AI."
For more information on Artificial Solutions and its award-winning OpenQuestion product, visit www.teneo.ai.
About Metrigy:
Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC), digital workplace, digital transformation, and Customer Experience (CX)/contact center—along with related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations. To learn more about Metrigy and its team, please visit www.metrigy.com.
For further information, please contact:
Marie Angselius-Schönbeck, Chief Impact Officer
Email: marie.angselius@artificial-solutions.com
About us:
Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.
Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – OpenQuestion. The solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems. Teneo.ai, Teneo and OpenQuestion are registered brands by Artificial Solutions.
With love from Teneo.ai, a brand from Artificial Solutions.
Learn more at www.teneo.ai.