Fresh from AWS Re:Invent: Teneo Drives Voice AI Automation in Large-Scale AWS Connect Implementations

Partners of Amazon Connect can now leverage Teneo® as a powerful automation platform for call centers. Teneo.ai, the company behind the largest volumes of automated phone calls globally, now offers its full capabilities to Amazon Connect partners and their customers directly through the AWS Marketplace. 

Revolutionizing Customer and Agent Experiences 

Deploying AI agents with AWS Connect significantly enhances customer and agent experiences while reducing operational costs: 

• Automates Up to 60% of Calls: Teneo® enables Amazon Bedrock to automate up to 60% of all incoming calls, while the remaining 40% are summarized and routed to agents with all relevant customer information via Agent Assist. 

• Drives Call Containment and First Call Resolution: By resolving more customer queries directly through automation, Teneo improves call containment rates and ensures higher First Call Resolution (FCR), reducing repeat contacts and enhancing customer satisfaction. 

• Achieves Superior Accuracy: Teneo sets a new standard in communication accuracy, exceeding the 92% threshold of human-to-human interactions (as tested by Cyara*). Unlike other AI solutions, Teneo eliminates hallucinations and performance issues, delivering a reliable, scalable solution for contact centers. 

Setting a New Standard for Voice AI and IVR Systems 

Teneo’s proprietary technology delivers a breakthrough in intent and entity recognition for Voice AI and Interactive Voice Response (IVR) systems. By integrating its deterministic layer with Natural Language Understanding (NLU) and Q in Bedrock, Teneo achieves over 95% accuracy—a significant leap over traditional models available to Amazon Connect customers. 

Unlocking Cost Savings for AWS Customers 

Teneo.ai simplifies integration and reduces costs by offering its solution through the AWS Marketplace. Businesses can save several dollars per automated phone call, driving substantial value for organizations using AWS Connect. 

Per Ottosson, CEO of Teneo.ai, commented: “Our presence in the AWS Marketplace reflects our commitment to simplifying the adoption of advanced Natural Language Applications. With Teneo®, we are not only addressing contact centers’ most pressing challenges but transforming how businesses engage with their customers. It’s a paradigm shift in voice accuracy and cost efficiency.” 

For more information about how Teneo works within the AWS ecosystem, visit: https://www.teneo.ai/solutions/teneo-amazon-connect. 

*For details on accuracy benchmarks, visit: https://www.teneo.ai/learning-hub/whitepapers/customer-experience-with-superior-nlu.

For further information:
Per Ottosson, CEO, Teneo.ai
Email: per.ottosson@teneo.ai

About Teneo.ai  

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.  

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.  

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.  

Learn more at www.teneo.ai.