Raizor and Teneo.AI Join Forces to Deliver Generative AI and Conversational AI for Enterprise Contact Centers

Raizor has teamed up with Teneo.AI to transform enterprise contact centers into revenue-generating powerhouses. Combining Raizor’s expertise in deploying innovative AI solutions with Teneo’s scalable and flexible platform, the partnership will help businesses redefine customer engagement, cut operational costs, and unlock new revenue opportunities.

“Teneo offers a proven, scalable platform for enterprises managing millions of interactions monthly,” said JD Ackley, Co-Founder of Raizor. “This collaboration ensures our customers access practical, industry-leading tools that drive efficiency and growth.”

Teneo AI: transforming customer interactions

Teneo AI’s patented technology automates up to 60% of voice calls, reducing costs to under $0.40 per call—significantly lower than the $6.00 cost of live-agent support. For calls requiring human assistance, Teneo ensures accurate routing and provides detailed conversation summaries, empowering agents to deliver faster, more meaningful resolutions.

Key benefits of Teneo AI for Raizor customers

• 60% call containment: Automate most routine interactions, slashing operational costs.
• Accurate routing: Get customers to the right agent or team on the first attempt, improving satisfaction.
• Empowered agents: Provide rich conversation summaries, speeding up resolutions and creating better customer experiences.
• Scalability: Handle millions of interactions monthly in 86+ languages, maintaining consistent global performance.
• Proven results: Teneo powers 15% of global automated voice conversations, helping businesses scale from 3 million to 10 million calls per month in just four months.
• Revenue growth: Free agents to focus on high-value tasks, driving a 6% increase in upsell revenue.
• Compliance-ready: ISO 27001-certified for security and regulatory peace of mind.

A seamless, Future-ready Platform

For Raizor customers, Teneo AI offers a flexible, future-proof platform that integrates effortlessly with major systems like Genesys Cloud and Amazon Connect. Powered by Microsoft Azure, Teneo ensures enterprise-grade reliability and scalability, while advanced AI orchestration enables businesses to manage multiple Large Language Models (LLMs) and stay in full control of data privacy and compliance.

For further information, please contact:

Marie Angselius-Schönbeck - Chief Impact Officer, Teneo.ai
Email: marie.angselius@teneo.ai

About Raizor

Raizor is a cutting edge Artificial Intelligence delivery organisation that solves real-world business problems with practical application of Generative and Conversational AI solutions, centered on an effortless Customer Experience. With over 25 years in the CX industry, they provide consulting, implementation, integration and managed services to Enterprise businesses and BPO's around the world.

About Teneo.ai  

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.  

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.  

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.  

Learn more at www.teneo.ai.