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Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform

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Teneo.ai, a leader in enterprise Agentic AI solutions, today announced the successful completion of its System and Organization Controls (SOC) 2 Type II audits. This attestation, specifically covering the Security Trust Service Principle, underscores Teneo.ai's unwavering commitment to maintaining the highest standards of data security for its enterprise clients utilizing the Teneo Platform for sophisticated AI-driven automation and customer experiences.

Achieving SOC 2 compliance demonstrates that Teneo.ai has implemented and maintains rigorous internal controls, validated through an independent audit process, to ensure the security of its platform and the customer data it processes. This is particularly crucial for scalable, reliable, and secure AI interactions. 

"Enterprise trust is paramount, especially when deploying powerful AI capabilities that interact with sensitive data and critical workflows," said Per Ottosson, CEO of Teneo.ai. "Achieving SOC 2 Type II attestation is not just a compliance milestone; it's a testament to our deep-rooted commitment to providing our clients with an AI platform built on a foundation of robust security and operational excellence. This validation assures that Teneo.ai meets stringent industry standards for protecting data." 

The SOC 2 framework, developed by the American Institute of Certified Public Accountants (AICPA), sets criteria for managing customer data based on Trust Services Criteria. Teneo.ai's attestation focuses on the Security principle, confirming that the Teneo Platform is protected against unauthorized access, unauthorized disclosure of information, and damage to systems that could compromise the availability, integrity, confidentiality, and privacy of information or systems. 

This SOC 2 achievement complements Teneo.ai's existing robust security posture, which includes: 

  • ISO 27001 Certification: Covering the entire organization. 

  • GDPR & EU AI Act Compliance: Ensuring data protection and responsible AI practices. 

  • Advanced Data Protection: Including encryption of data at rest and in transit, client-managed encryption options, and PII anonymization features. 

  • Confidential Compute Options: Providing enhanced data protection for sensitive workloads. 

Learn More: To learn more about Teneo.ai's commitment to security and its enterprise Agentic AI platform, visit the Teneo Security Center  

For further information, please contact:

Marie Angselius-Schönbeck - Chief Impact Officer, Teneo.ai
Email: marie.angselius@teneo.ai

About Teneo.ai  

Teneo.ai (SSME:TENEO) delivers the most advanced Agentic AI solutions for contact center automation—helping enterprises resolve customer inquiries faster, reduce wait times, and elevate service quality. Our AI Agents achieve up to 99% accuracy, automate over 60% of interactions, and enable up to 50% in operational cost savings. 

Trusted by global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, the Teneo platform combines Conversational AI, Generative AI, and Large Language Models to drive measurable improvements in containment, first contact resolution (FCR), CSAT, NPS, and overall CX efficiency. 

Teneo-powered AI Agents handle millions of conversations daily across voice and digital channels with enterprise-grade scalability and performance. Our patented technology integrates seamlessly with leading CCaaS and CX platforms—including Genesys, Five9, Microsoft, AWS, Google, and NICE—maximizing automation without disrupting existing workflows. 

We make your AI Agents the smartest—delivering consistent, human-like experiences that accelerate growth and ROI. 

Learn more at www.teneo.ai.  

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