Teneo.AI Introduces Revolutionary Streaming Feature in Latest Teneo 7.6 Update
Teneo.AI has recently launched an update to its Customer Service Automation platform, Teneo, now at version 7.6, bringing a significant leap in real-time user interaction with the introduction of Teneo Streaming. This latest feature is designed to transform how virtual agents operate, allowing them to provide instantaneous responses even while tasks are being processed.
Enhancing Real-Time User Interaction with Teneo Streaming
Teneo Streaming is a groundbreaking feature that changes the dynamics of user interaction by delivering immediate feedback during ongoing tasks. This advancement significantly reduces the wait time that customer service typically experiences, making the interaction feel more natural and engaging. The impact of this feature is especially notable in voice AI and situations that require complex data retrieval, where timely responses are crucial. With Teneo Streaming, users are kept in the loop, never left wondering about the status of their request.
Multi-Part Responses for a Better User Experience
Beyond just speed, Teneo Streaming enhances the overall user experience by supporting the integration of multi-part responses. This means that virtual agents can seamlessly combine text, images, and other content types within a single interaction. The ability to deliver such rich, dynamic responses in real time ensures that users receive more comprehensive and contextually relevant information, elevating the quality of the interaction.
Teneo Web Widget: Expanding Streaming Capabilities to Web-Based Solutions
In addition to the introduction of Teneo Streaming, the Teneo 7.6 update also brings the Teneo Web Widget. This new feature is fully compatible with streaming, enabling more responsive and dynamic web-based conversational solutions. The integration of Teneo Streaming with the Teneo Web Widget allows developers to craft more interactive and fluid conversational experiences on web platforms, further enhancing the reach and utility of Teneo’s AI capabilities.
Andreas Wieweg, Chief Technology Officer at Teneo.AI, expressed the possibilities opened by Teneo Streaming. "We are excited to offer Teneo Streaming as part of our latest update, empowering developers to create more dynamic and responsive conversational experiences," Wieweg stated. He highlighted the significance of this update in advancing the interaction between users and conversational agents, making conversations more fluid and natural.
Explore the New Capabilities of Teneo 7.6
The release of Teneo 7.6 marks a major milestone in the evolution of conversational AI, providing developers and businesses with powerful tools to enhance user engagement and satisfaction. For those interested in exploring the new features and understanding how they can be applied to improve customer service automation, more information is available on the official Teneo.AI blog.
For further information, please contact:
Marie Angselius-Schönbeck - Chief Impact Officer, Teneo.ai
Email: marie.angselius@teneo.ai
About Teneo.ai
Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.
Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.
Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.
Learn more at www.teneo.ai.