Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology

As Nuance phases out its CX solutions by December 31st, Teneo AI is stepping up to offer businesses a seamless transition and an enhanced customer experience. With a proven track record of boosting customer satisfaction by 40% and achieving over 95% language accuracy, Teneo AI integrates the latest LLM models to provide responses like “Welcome to ACME Industries, how can we help you today?”— all within 90 days. 

ACCelerator Pack Overview 

Teneo AI, in partnership with industry leaders, offers a fast, seamless transition from Nuance to Teneo AI, leveraging years of experience in managing large contact center migrations. Our ACCelerator pack ensures a hassle-free migration in under 90 days, minimizing disruption to your business operations. The migration process includes: 

• Comprehensive Evaluation: Tailored analysis of your current systems and requirements. 

• Smooth Integration: Rapid deployment across all channels (voice, text, social media) without the need to replace core contact center technologies. Maintain your existing Cisco, Genesys, NICE, Avaya, or Connect platform—Teneo integrates with all. 

• Training and Ongoing Support: Comprehensive training for your teams to maximize the platform’s value. 

• Continuous Evolution: AI that adapts and improves through real-time feedback. 

Why Act Now? 

Future-proof your customer service with Teneo AI. Our solution delivers 40% faster deployment, 40% better call containment, and over 95% conversational accuracy, making Teneo AI the leader in AI-powered customer support automation. 

Addressing MACC Agreements 

Teneo AI is Transact-enabled, allowing you to seamlessly transition your existing Nuance commitments under a Microsoft contract to Teneo AI. 

Why Teneo AI Stands Out 

Replacing Nuance IVR with Teneo AI’s Natural Language Interface is just the beginning of your journey toward full automation. Our deployments have fully automated four million phone calls, including complex support and commerce interactions, with no human intervention. Enterprises benefit from increased efficiency and task containment, making Teneo AI the go-to choice for elevating customer support while reducing operational costs. 

Learn more at https://www.teneo.ai/lp/nuance-to-teneo.

For further information:
Per Ottosson, CEO, Teneo.ai
Email: per.ottosson@teneo.ai

About Teneo.ai  

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.  

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.  

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.  

Learn more at www.teneo.ai.