Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits

New Interactive Tool Enables C-Level Executives to Calculate Precise Savings from Voice-First Agentic AI Implementation 

Teneo.ai, the leading agentic AI platform purpose-built for voice-first experiences, today announced the launch of its comprehensive Contact Center ROI Calculator, a sophisticated tool designed to help large enterprises accurately measure the financial impact of implementing voice-first agentic AI solutions. The calculator addresses a critical need among C-level executives who require precise data to justify AI transformation investments and demonstrate measurable business value. 

The new ROI calculator leverages Teneo's extensive experience with over 17,000 deployed AI agents across regulated industries to provide enterprises with accurate projections of cost savings, efficiency improvements and customer experience enhancements. By inputting key metrics such as annual call volume, cost per call, first call resolution rates and containment rates, executives can instantly visualize the transformative potential of adopting Teneo's contact center technology. 

"Our ROI calculator goes beyond traditional cost-per-call metrics to capture the full spectrum of value that voice-first agentic AI delivers – from immediate operational savings to long-term customer loyalty improvements", said Marie Angselius, CMO at Teneo.ai. 

The calculator is specifically designed for large enterprises seeking to transform their contact center operations through AI automation. Unlike traditional solutions that focus solely on cost reduction, Teneo's approach emphasizes the comprehensive business value of voice AI agents that reason, decide, and act autonomously in real-time conversations. 

Key Features of the Contact Center ROI Calculator: 

• Comprehensive Metrics Analysis: Evaluates annual call volume, cost per call, first call resolution rates and containment rates to provide holistic ROI projections 

• Industry-Specific Benchmarking: Incorporates data from Teneo's deployment across regulated industries including retail, banking, healthcare and telecommunications 

• Real-Time Calculations: Instant visualization of potential savings and efficiency gains 

• Executive-Ready Reporting: Generates professional reports suitable for board-level presentations and investment justification 

The tool addresses the growing need for sophisticated ROI measurement in an era where AI automation can handle up to 100% of Level 1 queries and 50% of Level 2 queries, fundamentally altering traditional contact center economics. According to Teneo's research, enterprises implementing voice-first agentic AI solutions typically see significant improvements in operational efficiency while simultaneously enhancing customer experience metrics. 

The ROI calculator is part of Teneo's broader commitment to helping enterprises navigate the complex landscape of AI transformation. The company's voice-first agentic AI platform has demonstrated proven results across diverse industries, with implementations showing measurable improvements in customer satisfaction scores, operational efficiency and cost reduction. 

The Contact Center ROI Calculator is immediately available at www.teneo.ai/tools/roi-calculator. The tool is free to use and requires no registration, reflecting Teneo's commitment to providing valuable resources to the enterprise community. 

Enterprises interested in learning more about the methodology behind the calculator can access Teneo's comprehensive guide to contact center ROI calculation at www.teneo.ai/blog/how-to-calculate-contact-center-roi. 

About Teneo.ai  

Teneo.ai (SSME:TENEO) delivers the most advanced Agentic AI solutions for contact center automation—helping enterprises resolve customer inquiries faster, reduce wait times, and elevate service quality. Our AI Agents achieve up to 99% accuracy, automate over 60% of interactions, and enable up to 50% in operational cost savings. 

Trusted by global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, the Teneo platform combines Conversational AI, Generative AI, and Large Language Models to drive measurable improvements in containment, first contact resolution (FCR), CSAT, NPS, and overall CX efficiency. 

Teneo-powered AI Agents handle millions of conversations daily across voice and digital channels with enterprise-grade scalability and performance. Our patented technology integrates seamlessly with leading CCaaS and CX platforms—including Genesys, Five9, Microsoft, AWS, Google, and NICE—maximizing automation without disrupting existing workflows. 

We make your AI Agents the smartest—delivering consistent, human-like experiences that accelerate growth and ROI. 

Learn more at www.teneo.ai.