Teneo.ai Reaches a Milestone: Successfully Completes ISO 27001 Certification Cycle
Teneo.ai is proud to announce the successful completion of its ISO 27001 certification cycle, marking a significant achievement in the company’s commitment to upholding the highest standards of information security. This certification demonstrates Teneo.ai's dedication to protecting sensitive data across all facets of its operations, as well as its ongoing efforts to maintain a mature and robust Information Security Management System (ISMS).
Achieving a Mature ISMS
The completion of this certification cycle signifies the maturation of Teneo.ai´s ISMS, a crucial component of the company’s security infrastructure. Through rigorous evaluation, Teneo.ai´s security controls and protocols were validated as meeting the stringent, internationally recognized standards of ISO 27001. This accomplishment is a testament to Teneo.ai´s technical rigor and reinforces the company’s commitment to maintaining the confidentiality, integrity, and availability of all information it manages.
“This milestone reflects more than just technical compliance,” said Miquel Cano, CISO & IT Manager at Teneo.ai. “It demonstrates our organizational maturity in embedding security into the DNA of our business processes and culture. We take pride in this evolution, which ensures that our clients’ data is protected with industry-leading measures.”
Collaboration Across All Roles
A standout aspect of achieving ISO 27001 certification was the collaboration across every department at Teneo.ai. Throughout the certification process, auditors conducted interviews with team members at all levels, from senior leadership to front-line staff, assessing both technical implementations and the overall security awareness of the organization. These findings confirmed that security is not siloed within the IT or Security teams but is embraced by every role within the company.
All Teneo.ai employees demonstrated a deep understanding of security practices, showcasing that data protection is a shared responsibility. This unified approach underlines Teneo.ai s commitment to a company-wide security culture that meets—and exceeds—compliance standards.
Laying a Strong Foundation for the Future
Teneo AI’s ISO 27001 certification is more than a compliance milestone—it is a foundation for continued excellence in security.
“We are proud of what we have achieved so far, and we remain focused on our mission: to uphold the highest standards of information security while delivering exceptional service,” Cano added. “This milestone sets the foundation for a future where security is not only a compliance requirement but a core value that enhances trust with our clients, partners, and stakeholders.”
Looking ahead, Teneo AI is committed to continuously improving its security protocols and adapting to the evolving digital landscape. The completion of this ISO 27001 certification cycle is just the beginning, and the company will continue to lead with innovation and security at its core.
For further information, please contact:
Fredrik Törgren, CFO, Teneo.ai
e-Mail: fredrik.torgren@teneo.ai
About Teneo.ai
Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.
Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.
Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.
Learn more at www.teneo.ai.